Commercial Improvement Manager

Job Description

The Commercial Improvement Manager is responsible for driving end-to-end commercial improvement across the Business Energy portfolio, supporting SME and Industrial & Commercial (I&C) segments and optimisation of CPPA and sustainable energy solutions.

The role focuses on improving sales processes, customer journeys, systems and commercial frameworks to drive efficiency, scalability and performance.

Working cross-functionally across Sales, Pricing, Product, Operations, Digital and Wholesale, the role supports revenue growth, margin optimisation and improved customer outcomes.

What you'll be doing

• Drive commercial improvement initiatives across SME, I&C and PPA sales channels
• Improve end-to-end customer lifecycle performance from lead through to billing
• Support optimisation of CPPA end to end processes including contract negotiation, governance, onboarding and in contract lifecycle management.
• Enhance sales effectiveness across direct and partner channels
• Define and track commercial performance metrics
• Support system and process improvements with Digital / IT
• Ensure compliance with regulatory and governance frameworks
• Deliver improvement roadmaps aligned to Business Energy strategy
• Responsible for the collation of submission packs for responding to CPPA tenders/RfQs/RfPs, including pricing from each business to provide a full ScottishPower offering
• Working with Compliance , Legal , Regulation and Cyber teams in assessing , designing, delivering or evolving necessary requirements across Business Energy Sales
• Assist in the engagement of customers, both new and existing, to continue bi-lateral discussions on the pipeline of projects seeking a route to market through CPPAs
• Supports SME and I&C customer base and revenue performance
• Contributes to CPPA portfolio development and optimisation
• Operates across Sales, Product, Pricing, Operations and Digital
• Influences customer acquisition, onboarding and retention performance

What you'll bring

• Proven experience leading business transformation, process improvement or commercial change programmes within the energy, utilities or B2B services sector.
• Demonstrable success delivering measurable commercial outcomes, such as revenue growth, margin improvement, cost reduction, customer experience improvements or operational efficiency gains
• Strong analytical and problem-solving skills
• Senior Stakeholder management and cross-functional delivery experience
• Proven experience managing multiple initiatives across different business areas
• Structured approach to project delivery
• Understanding of Business Energy markets (SME/I&C) is highly desirable
• PPA or renewable contract experience, alongside regulatory knowledge is desirable

Minimum Criteria

• Demonstrated experience in commercial or operational improvement at a senior level
• Strong stakeholder management skills
• Ability to deliver measurable improvements
• Ability to operate effectively in fast-changing environment

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purposes
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.