AI Engineer (AIX)

Job Description

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:

We are building AI solutions in production, at scale. Our mission is to put AI at the heart of OVO's operations. We are using AI to drive hyper-personalised experiences, and to help our advisors to spend time with customers who need them the most. Whether we are tackling climate change or another complex challenge, we aim to make a difference. Be part of this transformative journey with us.

This role in a nutshell

As an AI Engineer in our team, your role will be instrumental in developing and scaling our contact centre AI solution. You will work as an AI Engineer in a cross functional team.

Your expertise will drive the delivery of innovative AI-powered features, ensuring OVO Energy remains a leader in providing seamless and tailored experiences for our customers. This role is an opportunity to leverage AI for a sustainable future while pushing the boundaries of technology. These features could be chatbots to advisor support inferences.

Your key outcomes will be

• Working closely within a cross-functional product team of Data Scientists, Software Engineers, and Data Engineers to build and scale our contact centre AI solution as the dedicated AI Engineer.
• Building Agentic AI solutions in production. Developing and maintaining the training, evaluation, deployment and operations of AI Agents. This includes tool calling, Retrieval-Augmented Generation (RAG), fine-tuning, and other usage of large language models (LLMs).
• Work with data scientists to design and implement feedback loops, online and offline evaluation methods, and A/B testing for continuous model improvement.
• Own the observability, cost management, performance, training, and evaluation of models to ensure reliable and efficient deployments.
• Bring AI expertise to shape our target architecture, design pipelines and help define robust development processes.

Systems

GCP (BigQuery, Cloud Composer, DataForm, VertexAI, etc), GitHub, Python (Langchain, Langgraph, FastAPI)

You'll be a successful AI Engineer at OVO if you...

• Demonstrated experience with deploying production-grade AI inferences with rigorous standards for scalability, reliability, and monitoring
• Experience in repeatable cloud infrastructure provisioning, configuration management across the AIOps architecture (including CI/CD pipelines) and database systems
• Fluency in Python, SQL and Terraform
• Strong understanding of software testing and continuous integration
• Proven ability to deliver high-quality data and software engineering projects end-to-end, translating into true commercial impact within a business
• Excellent presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders
• Ability to consult with, and sometimes challenge, teams of differing levels of data engineering knowledge
• Background in software engineering with experience working as a dedicated AI Engineer in a collaborative team
• Have proficiency with modern AI frameworks

You'll stand out if you have

• Experience within the energy sector or contact centre operations
• Commercial experience deploying and monitoring customer-facing Generative AI models (LLMs).
• Familiarity with Agentic AI for autonomous applications.

Let's talk about what's in it for you

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO...and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).

For your health

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing

With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle

With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home

Get up to ??400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute

Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!

If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.