OT Implementation Consultant (m/w/d)

Job Description

At Natural Power, we have been pioneers of positive renewable change for 30 years. If you're looking for a job in the renewable energy industry, we could be just the place to advance your career.

As we continue to grow, we are now seeking to strengthen our OT Department team with 2 x OT Implementation Consultant at our Glasgow or Stirling Offices.

Our Team

Our Operational Technology (OT) team is responsible for services that underpin the operation of renewable energy assets within a 24/7 Control Centre environment. As an OT Implementation Consultant, you will coordinate and deliver the onboarding of new customers and renewable energy assets into Control Centre systems and services. Working closely with customers, project stakeholders, OT specialists, the Control Centre Product Owner and Control Centre teams, you will ensure solutions are implemented, tested, documented and transitioned smoothly into operational support. The role will also provide technical input to customer tender responses and help shape the technical elements of the Control Centre product backlog where onboarding, implementation or operational requirements need to be reflected.

Role scope

This is an individual contributor role with no direct line management responsibility. The role is focused on customer onboarding, implementation coordination, technical configuration, documentation, service transition, tender response support and contribution to the technical elements of the Control Centre product backlog.

Main Tasks and Responsibilities

Customer Engagement & Onboarding

• Act as a key customer-facing contact throughout the onboarding and implementation lifecycle.
• Facilitate discovery discussions, workshops and implementation meetings with customers and internal stakeholders.
• Understand customer operating models, asset requirements and Control Centre service needs.
• Coordinate onboarding activities in line with agreed project plans, customer requirements and operational readiness criteria.
• Support customer adoption by providing clear guidance on implementation approach, service expectations and handover arrangements.

Requirements Gathering & Implementation Planning

• Gather, document and validate business, technical and operational requirements with customers and internal stakeholders.
• Translate customer requirements into practical implementation plans, configuration activities and service transition outputs.
• Capture requirements that should inform tender responses, product backlog items, configuration changes or future Control Centre service enhancements.
• Identify risks, dependencies, constraints and assumptions that may impact delivery activities, escalating where appropriate.
• Contribute to implementation plans, readiness reviews and acceptance criteria in conjunction with project and operational teams.
• Support continuous improvement of onboarding standards, templates, documentation and implementation processes.
• Contribute to prioritisation discussions by highlighting risk, effort, customer impact and operational readiness considerations linked to technical backlog items.
• Support backlog refinement by providing technical context, acceptance considerations, configuration impacts and implementation dependencies for Control Centre product changes.
• Work with the Control Centre Product Owner to identify, clarify and document technical backlog items arising from customer onboarding, tender commitments, operational feedback and service improvement opportunities.
• Review tender requirements and help translate them into clear technical assumptions, implementation considerations, dependencies and operational impacts.
• Assist with the preparation of technical responses for customer tenders, bids and proposal submissions where Control Centre, OT implementation or service onboarding input is required.

Tender & Product Backlog Support

Technical Configuration & Deployment

• Configure Control Centre systems, monitoring platforms, access permissions, user accounts and operational system settings.
• Support SCADA, telemetry, communications and monitoring integrations where required, working with OT engineers and specialist suppliers.
• Coordinate connectivity and communication requirements between customer sites, third parties and Control Centre infrastructure.
• Assist with system commissioning, testing, validation and issue resolution during implementation and transition phases.
• Maintain accurate configuration records, deployment procedures and technical implementation documentation.

Service Transition & Operational Readiness

• Ensure implementation documentation, support information and configuration records are completed and handed over to operational support teams.
• Support customer acceptance activities, operational readiness reviews and transition checkpoints.
• Define and document support requirements, escalation routes, monitoring expectations and key operational contacts.
• Facilitate effective handover from project delivery into ongoing OT operations and support.
• Capture lessons learned and contribute to improved service transition practices across OT and Control Centre services.

Continuous Improvement

• Develop technical knowledge across IT and OT systems, including Control Centre technologies, renewable energy operations and monitoring platforms.
• Participate in training and development opportunities relevant to OT implementation, service transition and customer delivery.
• Stay up to date with emerging technologies, cyber security considerations and industry good practice relevant to operational technology environments.

General Responsibilities

• Work professionally and collaboratively within IT, OT, Control Centre and project delivery teams.
• Follow company policies relating to Health & Safety, Environmental, Quality, information security and operational standards.
• Be flexible to support operational needs, including occasional out-of-hours work or site visits.
• Carry out additional duties as required in line with the needs of the business.
• Health & Safety: adhere to Health & Safety Regulations and ensure best practice is met by yourself and colleagues.
• Environmental: adhere to Environmental Regulations and support best practice to protect the environment.
• Quality: work within the systems, processes and procedures outlined in departmental or company handbooks, software platforms and training materials.

This is a Permanent, Full-time role, working Monday to Friday.

We will offer an engaging, collaborative and fast-paced environment alongside an excellent benefits package, including generous annual leave, flexible working, employee assistance programme, personal insurances, health plans, discounts and salary sacrifice options.

Natural Power is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Natural Power is a leading independent green energy consultant and service provider. It is part of the Fred. Olsen Ltd.

You can find the full role profile for this vacancy attached below. Details of all our currently available opportunities can be found on our website. Natural Power reserves the right to remove this vacancy at any time.