SLS Junior Ersatzteilkoordinator, Region 2 (m/w/d)

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We are always on the lookout for a talent with a growth mindset - are you the one?

We are looking for a SLS Junior Spare Parts Coordinator, Region 2, to support spare parts coordination activities across the region and contribute to reliable, efficient and customer-focused order handling. In this role, you will provide technical and administrative support to the sales and spare parts teams, help prepare quotations and order documentation, follow up deliveries, and support new SLS ways of working focused on process discipline, visibility and continuous improvement.

This is a temporary position for 12 months, with the possibility to extend depending on business needs and market situation and the preferred location for this position is Hamburg, Germany. We offer a possibility of hybrid work.

What You Will Be Doing

As a SLS Junior Spare Parts Coordinator, Region 2, your work will include supporting end-to-end customer service, including creation of quotations and orders, active delivery follow-up, customer communication, and documentation quality. You will work closely with experienced Spare Parts Coordinators, Regional Team Leaders, Sales Managers, Sales Support and SLS sites to ensure a first-class customer experience. The role is designed for a junior profile and will include structured onboarding, learning of Wärtsilä and SLS spare parts processes, and increasing responsibility as your knowledge grows.

Responsibilities

• Support spare parts quotations, orders, deliveries and non-conformities for SLS Region 2.
• Act as a link between customers, Sales, Sales Support, SLS sites and factories during the spare parts delivery process.
• Prepare and coordinate quotations and orders according to SLS working procedures, local requirements and current roles and responsibilities flow.
• Ensure accurate customer master data, delivery instructions, commercial details and required approvals are checked and archived in line with the agreed process.
• Support timely and high-quality customer responses by keeping quotations, order acknowledgements and sales documents clear, complete and up to date.
• Actively follow up quotations before expiry and provide relevant feedback to Sales and the spare parts team.
• Actively follow up the order book, delivery dates and pending actions to support on-time delivery and reliable customer communication.
• Support KPI improvement activities related to quotation response time, AOOL/AOQL follow-up, order book visibility, disputes and delivery performance.
• Use SLS tools and platforms, including SAP/Fiori and Service Timeline, to improve visibility, process quality and customer support.
• Participate in Kaizen and continuous improvement activities by identifying small process improvements, documenting actions and sharing learnings with the team.
• Escalate issues through the internal SLS network when support is needed from Sales, factories, supply chain, credit control or product companies.

Requirements

• Have a willingness to learn Wärtsilä and SLS spare parts coordination processes.
• Understand customer needs and show a service-minded approach in daily communication.
• Be proactive and customer-focused, taking ownership of customer requests and ensuring timely, professional follow-up.
• Be structured, accurate and able to follow agreed processes, checklists and working instructions.
• Be comfortable working in an environment where processes, tools and responsibilities evolve, and able to adapt positively to change.
• Have good communication and collaboration skills across cultures and functions.
• Fluent German and English
• Be curious about digital tools, data quality, automation and continuous improvement.
• Show an interest in developing technical product knowledge and a willingness to learn the SLS product portfolio to support increasingly independent quotation and customer support activities.
• Have basic SAP/Fiori knowledge or readiness to learn; previous SAP experience is considered an advantage.

In this role, limited travel may be required for onboarding, training or to support local sales and customer-related activities.

Why you and us?

You are valued - as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

Welcome to join us in shaping the decarbonisation of marine and energy!

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.