IT-Assistent (m/w/d)

Hypower is currently seeking an IT Assistant to join our team!

This role is an hourly position ranging from $22 - $25 per hour based on experience and is not Hybrid/Remote position.

This position supports local and remote users by installing and maintaining hardware, software, and connectivity for phones, tablets, desktops, laptops, printers, and related peripherals. Operates with minimal supervision and keeps detailed real-time logs of tasks performed. Understands company policies and procedures and explains to end-users as needed. Troubleshoots diagnoses and resolves problems within prescribed guidelines and/or escalates to other technical resources as appropriate. Exhibits professionalism and empathy when interacting with end-users.

Job Duties and Responsibilities

• Tracks inventory of devices and supplies in real-time and requests restocking as needed.
• Monitors and updates tasks and projects in helpdesk ticketing software.
• Performs basic equipment diagnostics and repairs, and coordinates with specialized outside vendors for more complex tasks.
• Visits jobsites to resolve matters individually or as part of a team.
• Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or next level of support.
• Sets up and configures user accounts, devices, and software according to assigned access levels.
• Setup, inventory, and decommission of Mobile Devices (iPads, iPhones, Surfaces)
• Participates in evaluative testing for proposed hardware and software
• Troubleshoots diagnoses, and resolves problems within prescribed guidelines and/or escalates to other technical resources as appropriate
• Maintains systems, databases, and web pages
• Designs and produces basic reports
• Backs up and/or transfers computer files between various platforms
• Provides basic troubleshooting, repair, and maintenance for computer equipment
• Assist with antivirus scans and data recovery

Qualifications/Competencies/Experience

• High school graduate or equivalent
• Must have a valid driver's license
• Certification in IT, data processing, computer operations or related field.
• Two or more years of experience supporting a networked computing environment.
• Strong work ethic and excellent customer service.
• MDM (Mobile Device Management) familiarity.

Benefits

• National health and dental plans
• Paid vacations and holidays
• Life insurance
• Short- and long-term disability plans
• 401(k) retirement plans
• Incentive and recognition programs
• National discount programs

Hypower LLC, Electrical and Utility Contractor.

Ranked by ENR magazine as a top commercial electrical and utility contractor in the Southeast, Hypower operates through several divisions specializing in heavy civil electrical infrastructure, electrical building construction, outside plant power and communications projects, airfield lighting, and ground-mount and floating solar farms nationwide. The company also specializes in 24/7 commercial and industrial electrical service and special projects in Florida. Founded in 1991 and headquartered in Fort Lauderdale, Florida, Hypower employs over 700 people and has successfully completed over 1,500 projects valued at over $1.4 billion. Licensed to operate in more than 30 states, Hypower consistently ranks at the top of national leaderboards for its exemplary safety and innovation record within the construction market.

Widely recognized for its industry excellence, Hypower is currently ranked as a top 20 Electrical Contractor in the nation by Associated Builders and Contractors (ABC). Hypower has been honored with ABC STEP Platinum Awards for Safety Training every year since 2013.

Hypower was selected as a 2022- Sun Sentinel - Top Workplaces Honoree and 2020 Best Place to Work by the South Florida Business Journal. In addition, the company has won over 40 Excellence in Construction Eagle Awards presented by ABC, Florida East Coast Chapter, and has been named an Accredited Quality Contractor since 2017.

Hypower LLC., IS A DRUG-FREE WORKPLACE. Hypower, LLC. is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities, and Veterans are encouraged to apply.