Office IT Specialist

It's not just a job. Together, we're on a mission. We're committed to accelerating the energy transition, with the goal of empowering 2 million sustainable energy installations by 2035. We cannot achieve this goal alone. We are looking for an Office IT Specialist to strengthen our team and work with others on what really matters.

You will join the Office IT team, part of Product & Tech. We keep the IT environment of the whole company secure, reliable and easy to use: from laptops and accounts to the tools every team depends on. We are a small team with a wide scope, so your work is visible and makes a difference every day.

Job description

As an Office IT Specialist, you make sure every colleague at iChoosr has secure access to the devices, accounts and tools they need to do their best work. You are the go-to person for IT support, and you also own a part of our IT environment: you manage access and devices, administer our SaaS tools, and help improve how we work. You work closely with the Team Lead Office IT, our Information Security Officer and colleagues across all countries, and you work together with external partners such as our managed service provider.

You solve problems yourself where you can, you know when to escalate, and you leave things better documented than you found them.

Your responsibilities

• IT support: handle support requests and tickets from colleagues in all countries (hardware, software, access, VPN, accounts), keep response times good and follow up until the problem is really solved.
• Identity and access management: manage user accounts, groups, licences and permissions in Google Workspace, Microsoft Entra ID and the tools we use (such as Jira, HubSpot and our password manager). Run onboarding and offboarding, and apply the principle of least privilege.
• Device management: manage the lifecycle of laptops and phones (macOS and Windows): enrolment, configuration, security, repair, replacement and return, using Microsoft Intune. Keep the asset register accurate.
• SaaS and licence administration: administer our business applications, handle licence requests and business justifications, keep an overview of licences and vendors, and help keep costs under control.
• Projects and improvement: contribute to projects such as our move from Microsoft 365 to Google Workspace and our Entra ID improvements, and help automate repetitive work with scripts.
• Offices: be a local point of contact for IT in our Amsterdam and Antwerp offices: network and Wi-Fi, door and badge access, meeting room equipment and deliveries. You visit the Antwerp office regularly (2-3 times a month).
• Documentation and communication: write clear FAQs and guidance for colleagues, and explain technical topics in plain language.
• Continuity: share knowledge with the rest of the team and act as a back-up for colleagues, so IT support keeps running during holidays and absences.

Job requirements

Your expertise

What you bring

• You have at least 3 years of experience in IT support, system administration or a similar role, preferably in an international organisation.
• You have hands-on experience with admin consoles for Google Workspace and/or Microsoft 365 / Entra ID, and with managing devices through an MDM solution such as Intune.
• You are comfortable with both macOS and Windows.
• You take ownership: you pick up complex tickets as well as simple ones, you spot problems and discrepancies yourself and flag them, and you follow through.
• You work carefully and document what you do, because our environment must be secure and auditable.
• You are an excellent communicator: social, patient and able to translate technical knowledge for colleagues who are not technical.
• You are analytical and able to see the bigger picture, even when working on detailed tasks. You plan well and enjoy a wide range of tasks.
• You speak and write fluent English, as that is the official language in our organisation. Speaking and understanding Dutch is a strong plus, as many colleagues in Amsterdam and Antwerp speak Dutch.
• You are available to work from our Amsterdam office, ideally live in Amsterdam or the direct surroundings (< 50 km), and are happy to travel to Antwerp regularly.

Nice to have

• Relevant certification, such as Microsoft MD-102 (Endpoint Administrator), Microsoft SC-300 (Identity and Access Administrator) or Google Workspace Administrator
• Hands-on experience configuring en administering Entra ID and Intune (for example building conditional access policies, compliance and configuration profiles, enrolment flows or app deployment)
• Experience with Jira (Service Management) and Confluence
• Scripting or automation experience (for example PowerShell, Bash or Python)
• Knowledge of ISO 27001 or similar security frameworks
• Experience working with managed service providers and vendors

Our commitment to you

• Contribute to a more sustainable world on a daily basis
• Competitive salary of €45.000 - 55.000,- including holiday pay
• Flexible working hours: a hybrid schedule (working from home 2 days per week), plus the freedom to work from an "inspiring place" of your choice for up to 2 weeks a year
• Comprehensive health benefits package
• Lunch provided by the office
• A fun, vibrant office right in the centre of Amsterdam
• Dedicated support and room for both your personal and professional development, including training and certifications in the technologies you work with
• Cultural holiday swap
• Day off on your birthday
• Possibility to travel

Come be a part of our team!

If this role fits you, we would love to hear from you.

iChoosr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.