Electrolyzer Service Specialist

Become an Electrolyzer Service Specialist with Plug Power in Australia. This role involves construction, commissioning, and after-market support for hydrogen systems. You'll train customers and internal staff while ensuring safety and reliability. Enjoy a dynamic work environment with opportunities for travel and professional growth. Join Plug Power as an Electrolyzer Service Specialist in Australia, where you'll provide construction, commissioning, and after-market support for hydrogen systems. This role requires strong technical skills in electro-mechanical and industrial gas systems, along with the ability to train customers and staff. Enjoy a dynamic work environment, opportunities for travel, and the chance to represent a leading company in renewable energy.

Plug Power Australia Remote Full Time UTC+10:00 — UTC+11:00

Plug Power

Company Overview

Name

Plug Power Inc.

Headquarters

Latham, NY, United States

Founded

1997

Size

Approximately 3,200 employees (source: stockanalysis.com). Revenue target of $20 billion by 2030 through hydrogen expansion (source: aviseanalytics.com).

What They Do

Plug Power's core technology focuses on hydrogen fuel cells, particularly proton exchange membrane (PEM) fuel cells, and green hydrogen production through electrolyzers powered by renewable energy sources such as wind, solar, and hydroelectric. This innovative approach allows for the splitting of water into hydrogen and oxygen, resulting in zero-carbon output (source: netzerocompare.com). Their key products include GenDrive, a PEM fuel cell system designed for material handling vehicles like forklifts, which can recharge in minutes compared to hours for traditional batteries, and GenSure, which provides stationary backup and grid support for various sectors including telecom and utilities (source: plugpower.com). Additionally, Plug Power offers ProGen fuel cell stacks and engines, which are scalable for various applications, and GenFuel, which provides onsite hydrogen fueling infrastructure (source: stockanalysis.com). Their target markets include material handling, e-mobility, stationary power, and industrial applications, with a focus on enhancing efficiency and productivity across sectors such as distribution, manufacturing, and logistics (source: plugpower.com). Plug Power is recognized as a leader in the commercialization of hydrogen fuel cells and is the largest liquid hydrogen buyer in North America, positioning itself competitively against other energy solutions like batteries (source: aviseanalytics.com).

Projects & Track Record

Plug Power has successfully deployed over 60,000 fuel cell systems globally, including more than 180 hydrogen fueling stations. Notable projects include the early adoption of GenDrive technology by the USPS forklift fleet in Capitol Heights, Maryland, in 2017, which marked a significant milestone in the company's history (source: aviseanalytics.com). Key completed projects feature installations for major clients such as Walmart, which has utilized Plug Power's systems to handle significant COVID-19 demand, and Amazon, BMW, Carrefour, and The Southern Company. In 2022, Walmart announced an agreement for up to 20 tons of liquid green hydrogen daily, showcasing the growing demand for Plug Power's solutions (source: netzerocompare.com). Ongoing projects include the manufacturing of megawatt-scale systems at the Vista facility in Latham, NY, and the establishment of hydrogen plants since 2020, alongside a $1.6 billion joint venture gigafactory with SK Group in South Korea (source: plugpower.com). Plug Power's partnerships emphasize the development of GenKey turnkey solutions, further solidifying its position in the hydrogen economy (source: aviseanalytics.com).

Recent Developments

In the past two years, Plug Power has achieved significant milestones, including surpassing 1 billion runtime hours for its fuel cells and continuing the rollout of megawatt-scale systems from its Latham Vista facility as of February 2024 (source: plugpower.com). The company also secured a deal with Walmart in 2022 for the supply of 20 tons of daily liquid green hydrogen, highlighting the increasing demand for sustainable energy solutions (source: netzerocompare.com). Additionally, Plug Power has raised a total of $37.12 million historically, with a notable $1.5 billion investment from SK Group in 2021, which has been pivotal for its growth and expansion strategies (source: wikipedia.org). The company has also been involved in the analysis of Bosch's automotive hydrogen strategy, indicating its active role in shaping the future of hydrogen technology (source: cbinsights.com).

Working There

Plug Power offers a diverse range of roles across various departments, including engineering (software, infrastructure, fuel cell design), product management, sales and marketing, operations, and executive leadership. The company employs over 3,200 professionals, primarily concentrated at its headquarters in Latham, NY, which serves as the core hub for its operations (source: stockanalysis.com). The company culture emphasizes innovation and collaboration, with state-of-the-art facilities designed to foster productivity and employee wellness. These facilities include open-plan offices, flexible seating, fitness centers, wellness rooms, and recreational areas, all aimed at creating a supportive work environment (source: salestools.io). Leadership at Plug Power includes CEO Andrew J. Marsh, President Sanjay K. Shrestha, CFO Paul B. Middleton, COO Dean C. Fullerton, and General Counsel Gerard L. Conway Jr., who guide the company through its growth in the hydrogen sector (source: stockanalysis.com).

Contact

Website · Careers · LinkedIn

Last updated on 2025-12-26 | Report an issue

Job Description

H2 system here refers to one of these 2 categories:

Electrolyzers are 100% manufactured by plug or including partially plug components. Any other installation Plug which delivers or compresses hydrogen

The Service Specialist - H2 is responsible for providing initial construction and commissioning duties as well as after-market service and support of Plug Power's, hydrogen systems at customer sites. The role requires highly adept technical and troubleshooting skills both with electro-mechanical and industrial gas systems. The Hydrogen Service Specialist will also be called upon to train and develop our customers and internal Plug Power employees on H2 system maintenance, procedures, and troubleshooting so that they can effectively help provide maintenance and operational functionality. The Hydrogen Service Specialist - ELX also provides a critical interface to Plug Power customer stakeholders and is looked upon to be an ambassador for Plug Power in the field. This role is vital to supporting the strong reputation for the reliability of Plug Power technology as well as furthering the Company's reputation as a dedicated service partner to customers.

Core Duties and Responsibilities

Exhibit, develop site specific WHS and other required safety documents including SWMS, permit requests, and enforce safety procedures in the field and at customer sites.
Lead, mentor and supervise teams of third party contractors.
Support, perform and provide reporting of activities related to the delivery, construction, installation and commissioning of Plug Power products in the region.
Performing detailed surveys (including sign off of EWD and PID verification documents) of the Hydrogen infrastructure at customer sites
Performing maintenance and service of hydrogen systems at customer sites.
Perform local (Siemens S7 HMI) as well as remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
Interpret wiring and piping diagrams, implement issued change forms and perform wiring changes where required.
Providing emergency support service to customers as required on their systems.
Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
Provide customer training on their hydrogen systems.
Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support.
Maintaining ongoing communication with customer personnel regarding commissioning, project status and aftermarket support of hydrogen infrastructure.
Attend regular scheduled meetings and manage reporting and feedback to company management regarding field maintenance issues.
Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation.
Represent Plug Power in a professional manner at all times and in all interactions.
Perform all other duties as assigned.

Qualifications

Education and Experience

Australian OR New Zealand (AU/NZ) Citizenship or permanent residence.
AU/NZ trade qualified and Licensed Electrician. HV licensed and duel trade (instro) preferred.
Australian White card (or the ability to apply) and AU/NZ open drivers license.
Ability to travel as needed to carry out duties of the position - up to 100%
This position requires regular drug and alcohol testing.

Desired Skills:

Electrical and mechanical troubleshooting and repair skills
Leadership experience, specifically in training and developing technical skills for employees
Uncompromising dedication to customer service excellence
Demonstrated analytical abilities with strong attention to detail
Superior communication skills
Proficient with Microsoft Office software
Ability to manage complex projects and multi-task effectively
Ability to role model high standards of professionalism
Excellent follow-through
Must be driven and self-motivated
Must possess the highest ethical standards and a commitment to work quality

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.