Community Liaison Officer

Become a Community Liaison Officer with SSE Renewables in Oxford, UK. Engage with local communities, manage customer expectations during outages, and build relationships with community organizations. Enjoy a dynamic work environment and the opportunity to make a real impact in customer service. Join SSE Renewables as a Community Liaison Officer in Oxford, UK, where you'll be the key contact for local customers and community organizations. This role involves managing customer expectations during power outages and ensuring effective communication. You'll also gather feedback to enhance customer satisfaction. Enjoy a challenging yet rewarding environment, with opportunities for flexible working hours and travel.

SSE Renewables Oxford, United Kingdom On-site Full Time GBP 35k–41k yearly UTC+01:00

SSE Renewables

Company Overview

Name

SSE Renewables

Headquarters

Perth, Scotland, United Kingdom

Year Founded

2008

Business Model

Sector

Renewable Energy

Core Activities

SSE Renewables focuses on the development, construction, and operation of renewable energy projects, primarily in wind and hydroelectric power. They are committed to advancing the transition to a low-carbon energy system.

Revenue Streams

The company generates revenue through the sale of electricity produced from renewable sources, as well as through various energy services and solutions aimed at enhancing energy efficiency.

Locations & Geography

Global Presence

SSE Renewables operates primarily in the United Kingdom and Ireland, with significant projects in Scotland, Wales, and Northern Ireland. Their focus on renewable energy has positioned them as a key player in the UK’s energy transition.

Company Culture

Mission & Values

Their mission is to lead the transition to a sustainable energy future by investing in renewable technologies. They value safety, integrity, and sustainability, ensuring that their operations benefit both the environment and the communities they serve.

Work Environment

SSE Renewables promotes a collaborative and inclusive work environment where employees are encouraged to share ideas and innovate. They prioritize employee well-being and strive to create a workplace that supports personal and professional growth.

Employee Development

The company invests in employee development through training programs and career advancement opportunities. They are committed to fostering a culture of continuous learning and skill enhancement to meet the evolving demands of the renewable energy sector.

Activities & Projects

Current Projects

SSE Renewables is currently involved in several major offshore wind projects, including the Seagreen Wind Farm, which is set to be one of the largest in the UK. They are also expanding their hydroelectric capabilities to enhance energy generation from renewable sources.

Innovations

The company is actively exploring innovative technologies in energy storage and grid management to optimize the use of renewable energy. Their focus on research and development aims to improve efficiency and reduce costs in renewable energy production.

Sustainability Practices

SSE Renewables is dedicated to sustainability, implementing practices that minimize environmental impact. They engage in habitat restoration and biodiversity initiatives as part of their commitment to protecting natural ecosystems while generating clean energy.

Career Opportunities

Job Openings

Typical job openings at SSE Renewables include roles in engineering, project management, environmental science, and operations. They seek individuals who are passionate about renewable energy and eager to contribute to a sustainable future.

Benefits & Perks

Employees at SSE Renewables enjoy a range of benefits, including competitive salaries, flexible working arrangements, and opportunities for professional development. They also offer health and wellness programs to support employee well-being.

Contact Information

Social Media

Homepage

sserenewables.com

Careers Page

Careers at SSE Renewables

Last updated on 2025-03-27 | Report an issue

Job Description

We are looking for a Community Liaison Officer to join our busy team

At SSEN we have created a team of Customer and Community advisors to improve and tailor the way we communicate with our customers within the communities we serve.

This is an exciting role where you'll face plenty of challenges, including the weather!

You will

You'll be the local customer and community contact for customer related issues and will take the lead in building your network of local influencers and contacts, liaising with community organisations such as Parish Councils, Resilience Organisations and Residential Associations.
Identify and plan for winter/storm scenario's, identifying areas for welfare and communication points to ensure our customers have all the support and information they need.
Effectively manage customer expectations during power outages, ensuring they receive timely and accurate information relating to their power supply and will work closely with our emergency customer service centre to ensure customers on our Priority Service Register are contacted and are receiving the service most appropriate for their needs.
Provide feedback from events, communities and individuals into the business areas in order to improve customer satisfaction scores and prevent complaints.

You will

A good understanding of SSE's businesses along with previous experience in customer service and event organisation.
Strong presentation skills with first class written and oral communication skills and the ability to build productive relationships with -individuals.
This is a customer facing role therefore it is important that you are passionate about giving a 10/10 customer service at all times.
The ability to integrate and work closely with the team and take initiative when required. You should have the capacity to deliver high quality work in a demanding environment with a flexible approach that is balanced by a determination to get the job done.

On occasions there will be a requirement to work out of core hours and travel will be required therefore you must have a full UK driving license and a flexible approach to working hours and travel.