Technical Support Engineer L1
Landis+Gyr
Company Overview
Landis+Gyr Group AG
Cham, Zug, Switzerland
1896
Approximately 6,300 employees (as of FY 2024) and a revenue of 1.7 billion USD in fiscal year 2024 (Source: landisgyr.eu)
What They Do
Landis+Gyr specializes in intelligent metering and grid management solutions for utility companies in the fields of electricity, gas, water, and district cooling. The company offers a wide range of products, including advanced electricity meters, sensors, software, analytics, and communication networks that enable utilities to monitor consumption and support smart grids. With over 300 million installed meters and more than 1,000 smart metering solutions worldwide, including AMI (Advanced Metering Infrastructure) systems, Landis+Gyr has taken a leading role in the energy supply sector (Source: wikipedia.org). The target customers are approximately 3,500 utility companies worldwide operating in various markets, including Australia, China, India, and Brazil, with products aimed at residential, commercial, and industrial customers.
Projects & Track Record
Landis+Gyr has implemented significant solutions in various projects, including communication networks for 27 million metering points in Japan and the largest advanced metering infrastructure project in South America, conducted in Brazil. Since 2007, the company has supplied the Middle East with highly accurate electronic meters for transmission and district cooling. With a global presence in over 30 countries, Landis+Gyr has key offices in Cham/Zug, Switzerland, Lenexa, USA, Sydney, Australia, Manchester and Dunfermline, UK, as well as in Tokyo, Japan (Source: energydigital.com). The customer base includes utility companies in Australia, China, India, Brazil, Israel, Belgium, and Switzerland, and the company has made significant acquisitions in the past to strengthen its market position.
Recent Developments
In fiscal year 2023, Landis+Gyr achieved a record revenue of 1,963 million USD, representing a growth of 15.6% in constant currencies. The revenue increase was driven by a pent-up demand of 120 million USD. For fiscal year 2024, a revenue of 1.7 billion USD was reported, while the employee count decreased to 6,300. The company focused on restoring the supply chain and executing the order backlog, without announcing any major acquisitions or mergers in the past two years (Source: investors.landisgyr.com). Milestones include surpassing the revenue threshold of 1 billion USD in the Americas region in fiscal year 2023.
Working There
Landis+Gyr employs around 6,300 employees distributed across various areas, including 58% in operations, 19% in research and development, and 23% in sales and administration. The main hiring locations are the regional headquarters and production sites in Cham/Zug, Switzerland; Lenexa, USA; Sydney, Australia; Manchester/Dunfermline, UK; and Tokyo, Japan. The corporate culture is characterized by innovation and global expansion, with the company also focusing on efficiency and customer trust in recent years (Source: landisgyr.com).
Contact
Last updated on 2025-12-26 | Report an issue
At Landis+Gyr, we don't just manage energy - we lead the transformation toward a smarter and more sustainable energy future.
With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!
This role is part of Landis+Gyr's EMEA (Europe, Middle East & Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation - helping shape the future organization while remaining connected to Landis+Gyr's global values and standards throughout the transition.
We are looking for L1 Customer Support Engineer to serve internal and external customers for System Software and/or Device Products. As Customer Support Engineer, you will work on L1 incidents raised by a wide range of utility customers utilising L+G software and systems enabling to manage energy better. You will cooperate with customer service teams, sales engineers and our internal experts from R&D, Project & Product Management, and provide support to customers and sales engineers on the best use of our products.
Your future responsibilities
- Be responsible for providing high quality Level 1 customer service for Landis + Gyr Converge customers
- Resolve problems with the best ability, case escalation to more senior members of the team, or L2
- Provide information regarding customer incident for R&D (L3) to be able to initiate problem management
- Focus on root-cause analysis to resolve a problem
- Provide work-around, technical notes and Knowledge Articles
- Provide additional information and sample devices for L2/L3 by request
- Represent Company in a positive, professional manner when working with both external and internal customers
- Perform other services related tasks as assigned
- Support Sales in technical offer preparation with best practise system project deployment
Some of essential requirements
- Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role
- Experience with Oracle products, Linux (RHEL, SUSE), Windows Server 2012+, Cloud is nice to have
- Experience in the utility and/or energy management industry is desirable
- Experience in working in multicultural / distributed environment
- Very good communication and negotiation skills with focus on customer
- Problem Solving and Decision Making
- Good comand of English
Why Join Us
- Be part of a global industry leader at the forefront of energy management solutions.
- Join international Team dedicated to maintain the highest standards of security and security compliance.
- Join community where we respect each other, have open discussion and cooperate with talented professionals around the world, be inspired and develop yourself.
We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.
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About the role
January 21, 2026
Full Time
Company
January 22, 2026
On-site
- Katowice, Poland
B2B customer facing role experience required
UTC+01:00
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