Customer Quality
Landis+Gyr
Company Overview
Landis+Gyr Group AG
Cham, Zug, Switzerland
1896
Approximately 6,300 employees (as of FY 2024) and a revenue of 1.7 billion USD in fiscal year 2024 (Source: landisgyr.eu)
What They Do
Landis+Gyr specializes in intelligent metering and grid management solutions for utility companies in the fields of electricity, gas, water, and district cooling. The company offers a wide range of products, including advanced electricity meters, sensors, software, analytics, and communication networks that enable utilities to monitor consumption and support smart grids. With over 300 million installed meters and more than 1,000 smart metering solutions worldwide, including AMI (Advanced Metering Infrastructure) systems, Landis+Gyr has taken a leading role in the energy supply sector (Source: wikipedia.org). The target customers are approximately 3,500 utility companies worldwide operating in various markets, including Australia, China, India, and Brazil, with products aimed at residential, commercial, and industrial customers.
Projects & Track Record
Landis+Gyr has implemented significant solutions in various projects, including communication networks for 27 million metering points in Japan and the largest advanced metering infrastructure project in South America, conducted in Brazil. Since 2007, the company has supplied the Middle East with highly accurate electronic meters for transmission and district cooling. With a global presence in over 30 countries, Landis+Gyr has key offices in Cham/Zug, Switzerland, Lenexa, USA, Sydney, Australia, Manchester and Dunfermline, UK, as well as in Tokyo, Japan (Source: energydigital.com). The customer base includes utility companies in Australia, China, India, Brazil, Israel, Belgium, and Switzerland, and the company has made significant acquisitions in the past to strengthen its market position.
Recent Developments
In fiscal year 2023, Landis+Gyr achieved a record revenue of 1,963 million USD, representing a growth of 15.6% in constant currencies. The revenue increase was driven by a pent-up demand of 120 million USD. For fiscal year 2024, a revenue of 1.7 billion USD was reported, while the employee count decreased to 6,300. The company focused on restoring the supply chain and executing the order backlog, without announcing any major acquisitions or mergers in the past two years (Source: investors.landisgyr.com). Milestones include surpassing the revenue threshold of 1 billion USD in the Americas region in fiscal year 2023.
Working There
Landis+Gyr employs around 6,300 employees distributed across various areas, including 58% in operations, 19% in research and development, and 23% in sales and administration. The main hiring locations are the regional headquarters and production sites in Cham/Zug, Switzerland; Lenexa, USA; Sydney, Australia; Manchester/Dunfermline, UK; and Tokyo, Japan. The corporate culture is characterized by innovation and global expansion, with the company also focusing on efficiency and customer trust in recent years (Source: landisgyr.com).
Last updated on 2026-02-23 | Report an issue
Job Description
The Customer Quality Engineer is responsible for:
- Acting as per the customer quality management processes, contributing to improve them
- Managing CAPAs and customers facing on quality cases, ensuring quality-and-fast responses and that TAT (turn-around time) targets are achieved
- CAPAs/8D and related KPIs reporting
- Supporting CRM (L1 L2 L3) process improvements and providing governance for related performance management
- Executing analysis of field returns and internal testing results to promote products reliability improvement initiatives
- Supporting contracts warranty clauses analysis
- Implementation of lessons learning and best practices sharing to continuously improve products and processes
- Identification, evaluation, and mitigation of risks
Required Experience
- Experience in a quality role, customer facing preferred
- Experience in HW, FW, SW and devices/solutions application for industrial systems
- Experience in customer facing roles, specially in problem solving, services/technical support or commercial interfaces
- Firm knowledge of quality tools and methods, and their application (8D/Problem solving, FMEA, DMAIC, 6-Sigma, risk management)
- Continuous improvement activities proposition and implementation for processes and products quality.
- Ability to work autonomously, lead/act cross-functionally and communicate across the organization
Educational / Professional Qualifications
- Required Minimum Level of Education: Bachelor, Master preferred
- Degree in engineering, Electrical Engineering, Electonics, Physics, Material Science, Chemistry or related areas
- Six Sigma Green Belt and Project Management skills as differentiation
- Advanced English
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About the role
March 11, 2026
Full time
Company
- Curitiba, Brazil
Mid-level experience in quality roles
UTC-03:00