Lead - Customer Quality

Your main mission is to lead the quality interface with assigned customer(s) for the complete product lifecycle, to maximize product quality and customer satisfaction.

Highlights of the offer

• Type of work: Stationary
• Role: Individual Contributor / Specialist
• Location: Europe, Poland, Szczecin - Goleniowska

Responsibilities

• Monitor product quality performance, customer scorecards, customer satisfaction & drive improvement proposals.
• Develop strong working relationships with customers and support on-site
• Monitor & escalate internally emerging issues on customer, closely cooperate with local & global functions within KK.
• Provide onsite and remote technical support for initial investigation of failures.
• Support local teams on CAPA activities & multi-site deployment.
• Lead internal/external reviews of NCRs & initiate continuous improvement.
• Co-operate with local & global functions on parts return process.
• Support CFT on collection of Lessons learned after return process.
• Drive the collection, review, comment and acceptance of customer quality requirements within organization.
• Assure that product & process comply with APQP4Wind and/or VDA 6.3 standards (regularly
• Support on-site customer audits and assessments, monitor critical findings.
• Support design and manufacturing functions during all stages of the development (APQP) with focus on risk analysis and mitigation (FMEA, CP).
• Ensure that customer requirements & CTQs are deployed & followed by engineering & supply chain teams.
• Actively participate in Gate review meetings.

Our requirements

• Bachelor degree in Electrical / Mechanical Engineering.
• Knowledge of QHSE standards: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018.
• Knowledge of industry standards & tools – APQP, PPAP, MSA, CP, VDA6.3, FMEA, SPC, 8D, PDCA, technical drawings.
• Minimum 3 years of experience working in a manufacturing company a similar position.
• Experience in working with OEM customers.
• Experience in conducting internal audits & assessments (acc. to VDA6.3, ISO 9001:2015, ISO 14001:2015, ISO 45001:2018).
• Experience using NCR & ERP systems.
• Advanced English.
• Strong analytical and problem-solving skills.
• Solid planning and activity coordination skills.
• Excellent communication and negotiation skills.

We offer

At KK Wind Solutions, we offer you the opportunity to collaborate with colleagues across cultures in developing innovative greentech solutions. Founded on our long history as an industry pioneer and strong financial position, we are always looking for ways to improve our business and encourage new ideas and fresh perspectives. Combined with a flat hierarchical structure and a positive and informal working environment with a can-do attitude, this allows our employees to grow both personally and professionally.

Benefits

If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.

For further information, please contact:
Emilia Łukaszewicz +48 784 415 376

About KK Wind Solutions

Building on more than 40 years of experience, KK Wind Solutions is a leading systems supplier to the renewable energy industry. Our capabilities span developing state-of-the-art technologies, high-quality lean manufacturing, and flexible aftermarket services. KK Wind Solutions is owned by A.P. Moller Holding, the parent company of the A.P. Moller Group, established in 1904 by Arnold Peter Møller. We are a global and diverse team of over 2,300 people, working towards delivering products and services that enable a future powered by renewable energy.

At KK Wind Solutions, our culture and DNA are built on a foundation of can-do attitude and innovation. We actively foster an inclusive work environment that embraces diversity, rejects any form of discrimination, and provides equal opportunities for all people. Our commitment lies in cultivating a strong culture centred around health, safety, wellbeing, and effective teamwork.