
Area Collections Executive (m/w/d)
Sun King
Company Overview
Sun King
Nairobi, Kenya
2007
Business Model
Renewable Energy
Providing affordable solar energy solutions to off-grid households in Africa
Sales of solar products, pay-as-you-go financing, and after-sales services
Locations & Geography
Kenya, Nigeria, Tanzania, Uganda, and Zambia
Company Culture
Their mission is to provide affordable and reliable solar energy solutions to improve the quality of life for off-grid communities.
They foster a collaborative and innovative work environment that encourages employee growth and development.
They offer training programs and career advancement opportunities to support employee growth.
Activities & Projects
They are currently expanding their solar home systems and solar water pumps across various regions in Africa.
They have developed a range of solar products that include solar lanterns, home systems, and appliances.
They focus on sustainable energy solutions that reduce reliance on fossil fuels and improve environmental health.
Career Opportunities
Typical job openings include roles in sales, engineering, and customer support.
They offer competitive salaries, health benefits, and opportunities for professional development.
Contact Information
Last updated on 2025-02-04 | Report an issue
Job Description
We are looking for diligent and well organized team member to join our Risk department as an Area Collections Executive. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.
What you would be expected to do
- Assessing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
- Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate situations of disabled lamps and repayments.
- Providing weekly updates to Sales and Risk Management teams on-field interventions performed and results achieved, along with customer insights.
- Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
- Working with Area Business Managers and Field Sales Executives to repossess products from delinquent customers in cases where direct intervention is required.
- Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
- Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
- Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
- Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
- Recruiting cash collection centers and setting up the critical collection area.
You might be a strong candidate if you
- Have Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
- Have at least 1 year of work experience in a similar position with field experience and also with rural customers settlements.
- Are excited about working in the field to drive collections, resolving issues, and enhancing the customer experience.
- Have strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
- Are good with numbers,
- Have good communication & people skills
- Have clear thinking/problem-solving ability.
- Are excited about working with rural customers & resolve customers issues.
- Have excellent issue-tracking and resolution skills.
- Are able to manage multiple tasks at the same time diligently and accurately.
- Work with multiple sales teams and cross-functional teams seamlessly.
What Sun King Offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About the role
May 7, 2025
On-site
- Egbeda, Nigeria
At least 1 year of relevant experience
UTC+01:00
Apply now
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