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Sun King

Customer Service Executive, Bilingual (m/w/d)

Summary: Join Sun King as a Bilingual Customer Service Executive in Douala, Cameroon, where you'll support the Operations and Sales teams by addressing customer inquiries and resolving product issues. Manage inbound and outbound calls, conduct quality surveys, and identify sales opportunities. Enjoy professional growth in a rapidly expanding industry and a collaborative culture that values innovation and diversity. Ideal for candidates with a Bachelor’s degree and fluency in English and French.
Sun King
Sun King
Douala, Cameroon   On-site   Full Time  UTC+01:00   1001-5000   38 days ago

Sun King

Company Overview

Sun King

Nairobi, Kenya

2007

Business Model

Renewable Energy

Providing affordable solar energy solutions to off-grid households in Africa

Sales of solar products, pay-as-you-go financing, and after-sales services

Locations & Geography

Kenya, Nigeria, Tanzania, Uganda, and Zambia

Company Culture

Their mission is to provide affordable and reliable solar energy solutions to improve the quality of life for off-grid communities.

They foster a collaborative and innovative work environment that encourages employee growth and development.

They offer training programs and career advancement opportunities to support employee growth.

Activities & Projects

They are currently expanding their solar home systems and solar water pumps across various regions in Africa.

They have developed a range of solar products that include solar lanterns, home systems, and appliances.

They focus on sustainable energy solutions that reduce reliance on fossil fuels and improve environmental health.

Career Opportunities

Typical job openings include roles in sales, engineering, and customer support.

They offer competitive salaries, health benefits, and opportunities for professional development.

Contact Information

LinkedIn

Careers at Sun King


Last updated on 2025-02-04 | Report an issue

Job Description

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

  • Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
  • Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, examining cause and expediting resolution;
  • Conducting product and service quality surveys with customers and recording feedback from time to time;
  • Generating presales for the field team by screening callers and identifying potential sales opportunities;
  • Helping with the collection of payments by regularly contacting dormant and defaulting customers;
  • Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
  • Working with multiple sales teams and cross-functional teams seamlessly;

You might be a strong candidate if you

  • Have a Bachelor’s Degree in Customer Service Management, or Business-related courses - Sales, Marketing
  • Have good communication skills with fluency in both written and spoken English
  • Reside in Douala, Cameroon
  • Have Fluency in both English and French (mandatory).
  • Are fluent in at least one local dialect (Pidgin, Duala, Bassa, Bamileke…)
  • Have good social skills.
  • Have Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
  • Have Basic Microsoft- Excel skill

What We Offer

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
  • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About the role

January 2, 2025

Full Time

Company

Sun King

June 25, 2025

On-site

  •  Douala, Cameroon

Maximum of 2 years

UTC+01:00

Apply now

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