Global Customer Coordination & Planning Manager

Our team at Bloom Energy embraces the unprecedented opportunity to change the way companies utilize energy. Our technology empowers businesses and communities to responsibly take charge of their energy. Our energy platform has three key value propositions: resiliency, sustainability, and predictability. We provide infrastructure that is flexible for the evolving net zero ecosystem. We have deployed more than 30,000 fuel cell modules since our first commercial shipments in 2009, sending energy platforms to data centers, hospitals, manufacturing facilities, biotechnology facilities, major retail stores, financial institutions, telecom facilities, utilities, and other critical infrastructure customers around the world.

Our mission is to make clean, reliable energy affordable globally. We never stop striving to improve our technology, to expand and improve our company performance, and to develop and support the many talented employees that serve our mission!

We are looking for an Global Customer Coordination & Planning Manager to join our team in one of today’s most exciting technologies. This role is based in San Jose, CA. This is a full-time, on-site role.

Responsibilities include

• Coordinate with sales, marketing, and other departments to schedule customer visits and tours
• Assist in organizing special events, presentations, and meetings during visits
• Assist with the preparation of customer presentations and meeting materials
• Manage external visitors including customers and investors
• Arrange transportation, accommodations, and meals for visitors as needed
• Maintain records of all visits, including feedback and follow-up actions
• Work closely with the sales team to understand customer needs and tailor visits accordingly
• Prepare detailed briefing packages of visitors for the executive team to review prior to visits
• Handle business details of a highly confidential and critical nature
• Resolve time sensitive issues with a high degree of precision and exhibit strong organizational, written, and verbal communication skills

Skills and Experience

• Must be able to multi-task and prioritize workload
• Ability to speak clearly and succinctly relative to needs, questions, goals, etc.
• Deep knowledge of MS Office Suite (Outlook, Word, Excel and PowerPoint), videoconferencing tools, and ability to quickly learn new technologies. Understanding of MS SharePoint, MS Team, Oracle, ADP and Workday would be an added advantage
• Project Management skills/ability to prioritize work and balance several work streams
• Experience and confidence in independent problem resolution and decision-making.
• Strong interpersonal skills and good judgment.
• Exceptional ethical standards, empathy, sense of humor and ability to work with diverse personalities
• Reliable and accessible; available in the office during normal working hours and available during off hours, as required
• Team player, compassionate and excellent people skills

Education/Experience

• Minimum 10 years of program management, event planning or customer service preferably in a Sales/Marketing environment
• College degree preferred

For more information visit: www.bloomenergy.com and view a video on What Powers Us!

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.

Salary Ranges

$118,900.00 - $171,100.00