Customer Lifecycle Manager

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are seeking a Customer Lifecycle Manager to join our team and support our cruise customers. The preferred location for this position is Helsinki or Turku, Finland. We offer the possibility of hybrid work.

Responsibilities

• Ensure customer's smooth transition from customer delivery projects to lifecycle contracts (annual, service level, subscription based)
• Maintain customer relationships for successful lifecycle contract continuation.
• Act as first point of contact towards customers, providing frequent updates and follow-up with customers.
• Ensure successful onboarding for customers
• Coordinate between several stakeholder teams to ensure agreement's commitments gets delivered on time.
• Capture customer needs and offer suitable solutions through service agreements.
• Execute contract renewal process.

Requirements

• BSc. /MSc. in Business & Management or Engineering & Technology field, or equivalent experience.
• Minimum 3 years of working experience from relevant field.
• Previous experience from Product management/Project management and working closely with digitalized Fleet Performance or Fleet Management systems in Maritime business seen as strong advantage.
• Customer oriented mindset with effective relationship building skills.
• Great communication skills, both verbal and written.
• Fluent in English, both verbal and written.
• Ability to implement new operational models for agreement-based business.
• Ability to maintain multiple agreements and customer relationships simultaneously.
• Strong coordination skills.

In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 20%.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions, please reach out to Hertta Matikainen, Senior Manager, Customer Lifecycle Management, through [email protected] with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy!

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

All new Wärtsilä employees in Finland will attend occupational health checks, including drug tests/screenings where applicable. When a person is located outside of Finland, the country legislation is followed.

Please note that according to Wärtsilä policy and under applicable local legislation and practices, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.