IT Support Technician (m/w/d)

Become an IT Support Technician at Lunar Energy in Mountain View, California. Provide 1st/2nd line support, optimize IT processes, and ensure smooth operation of IT services. Enjoy a dynamic work environment and the opportunity to contribute to clean energy solutions. Join Lunar Energy as an IT Support Technician in Mountain View, California, and be part of a dynamic team focused on clean energy solutions. In this role, you will provide 1st and 2nd line support, optimize IT processes, and ensure smooth operation of IT services. Enjoy a competitive hourly wage of $25-$35 and the chance to work in an inclusive environment dedicated to diversity and innovation.

Lunar Energy Mountain View, California, United States On-site Contract Position USD 25–35 per hour UTC-07:00

Lunar Energy

Company Overview

Name

Lunar Energy

Headquarters

Mountain View, CA, United States

Founded

August 2020 (source: lunarenergy.com)

Size

Nearly 250 employees globally (source: investors.sunrun.com), $300 million raised from strategic investors (source: cleantechnica.com)

What They Do

Lunar Energy is a pioneering company in the field of residential electrification, focusing on the development of home battery hardware and distributed-energy software. Their mission is to enable homeowners to generate, store, and share energy efficiently, contributing to the creation of aggregated virtual power plants (VPPs) (source: lunarenergy.com). The company’s core offerings include a next-generation home battery system and Gridshare-style fleet software, which they acquired from Moixa, to manage distributed energy resources (source: investors.sunrun.com). Lunar Energy targets the residential market, primarily homeowners seeking electrification and backup power solutions, and collaborates with strategic partners like Sunrun to expand its market reach (source: cleantechnica.com).

Projects & Track Record

While specific project-level details for Lunar-branded systems are limited, the company’s acquisition of Moixa’s Gridshare business has brought significant expertise and prior deployments into its fold (source: cleantechnica.com). This acquisition positions Lunar to leverage Moixa’s prior European distributed energy resource projects and expand its reach through strategic partnerships with companies like Sunrun (source: investors.sunrun.com). However, specific completed projects or installed capacities under the Lunar name have not been publicly disclosed as of the latest available information (source: lunarenergy.com).

Recent Developments

In August 2022, Lunar Energy emerged from stealth mode, announcing a significant $300 million funding round led by strategic investors such as Sunrun and SK Group (source: investors.sunrun.com). This announcement also highlighted the acquisition of Moixa’s Gridshare software, enhancing Lunar’s capabilities in hardware and fleet orchestration (source: cleantechnica.com). Since then, no further large funding rounds or major commercial contracts have been publicly announced, although the company continues to focus on product development and market expansion (source: equityzen.com).

Working There

Lunar Energy offers a dynamic work environment with a focus on hardware, firmware, and software engineering roles. The company has offices in Mountain View, CA, and London, UK, and is known for its fast-paced, mission-driven culture, drawing leadership from Tesla and Moixa (source: lunarenergy.com). While specific benefits and compensation details are not publicly disclosed, it is typical for venture-backed companies like Lunar to offer competitive packages, including equity options (source: equityzen.com). Prospective employees are encouraged to verify current job openings and benefits through Lunar’s careers page and LinkedIn (source: linkedin.com).

Contact

Website · Careers · LinkedIn

Last updated on 2025-12-25 | Report an issue

Job Description

This role at Lunar Energy will be varied and exciting, working alongside both a local and international team. The ideal candidate will be personable, conscientious, curious by nature, and willing to take the initiative to resolve issues either before they occur or in short order to prevent them from escalating.

Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner, and our energy more safe, secure and reliable for all. We’re a fast-growing, global company building the world’s best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.

Please note this is an onsite position at our Mountain View, CA Office

On a given day at Lunar, you’ll likely

Provide 1st/2nd line support to colleagues concerning issues with their devices or using any of the company’s SaaS platforms
Procure equipment for new starters, provision accounts, or handle employee on/off-boarding
Identify issues with and optimize IT processes
Ensure smooth delivery and operation of IT services by monitoring system performance
Research and recommend new products or services
Day-to-day user support
Office systems support (video conferencing, room booking, access control, media systems)
User onboarding/offboarding and basic training
Documentation of new and existing platforms & processes
Problem determination of network and connectivity issues
Device procurement for various types of service requests
Monitoring of endpoint management and security tools, proactively remediating issues
Maintaining an inventory process, maintaining storage cleanliness
Various projects to streamline all the above, automate processes, improve security etc

Desired Skills

Excellent communication skills, with the ability to talk and present to a range of audiences
Ability to strive for an excellent customer experience while driving results
Excellent attention to detail and a methodical approach
A passion for creating solutions with a positive attitude to change
The ability to work under pressure on multiple projects within your project timeframes
Excellent analytical skills and an informed, evidence-based approach
macOS and Windows device support & management
Familiarity with Google Workspace & Slack
Familiarity with MDM solutions
Network troubleshooting - DHCP, DNS, VLANs, VPNs
Familiarity with Atlassian suite (Jira, Confluence, etc)
Okta administration
Scripting (Python, Bash, Powershell)
Azure AD
Kandji
Intune/Endpoint Manager

Our DE&I Philosophy

Lunar Energy is an equal opportunity employer. We are committed to attracting, developing and retaining diverse talent by supporting an inclusive workplace. Lunar recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

Our Compensation Philosophy

Our goal is to ensure that all Lunar Energy employees are fairly compensated. Please note that the hourly range information that follows is a good faith estimate for this position provided pursuant to the Pay Transparency for Pay Equity Act for California applicants. The hourly range estimate for this position depending on level of experience is $25-$35 per hour (USD)

The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time.