
Customer Support Specialist
Freedom Forever
Company Overview
Freedom Forever
California, United States
2011
Business Model
Renewable Energy
Solar energy installation and financing
Sales of solar systems, financing options, and maintenance services
Locations & Geography
United States, Canada, Puerto Rico, Hawaii, and Texas
Company Culture
Their mission is to make solar energy accessible to everyone, promoting sustainability and energy independence.
They foster a collaborative and innovative work environment that encourages employee growth.
They offer training programs and career advancement opportunities to support employee development.
Activities & Projects
They are currently involved in expanding their solar installation services across multiple states.
They have introduced new financing options to make solar energy more affordable for homeowners.
They implement eco-friendly practices in their operations and promote renewable energy solutions.
Career Opportunities
Typical job openings include solar installers, sales representatives, and project managers.
They offer competitive salaries, health benefits, and opportunities for professional development.
Contact Information
Last updated on 2025-06-20 | Report an issue
Job Description
Join Freedom Forever, a leading solar residential company committed to powering a brighter and greener future. We are seeking a passionate and customer-centric individual to join our team as a Customer Support Specialist. Embrace the opportunity to make a positive impact while enjoying a supportive team environment, stunning office space, and incredible growth prospects.
Position Summary
As a Customer Support Specialist, your role is integral to maintaining the highest levels of customer satisfaction. Your primary responsibility is to thoroughly investigate and analyze customer issues, diving deep to identify root causes and proactively work towards effective solutions. You will leverage your strong problem-solving skills and in-depth knowledge of our company's products and services to resolve complex customer issues, ensuring each customer's satisfaction.
Essential Job Duties and Responsibilities
- Maintaining a high level of professionalism while presenting the organization in the best light possible
- Responsible for receiving inbound calls daily from customers in all regions to give most current updates on their projects
- Log all correspondence in to the Company Customer Relations Management (CRM)
- Collaborate with various internal departments to gather information and resources necessary to address escalated issues comprehensively
- Investigate and analyze customer issues, diving deeply into root causes, and ensure that we find a resolution
- Take ownership of each call and understand the impact you have on the customer experience
- Following up with customers to ensure we resolve concerns that could not be resolved during their first interaction
- Communicating as a team to ensure a smooth workflow and teamwork is important in this role
- Demonstrating self-sufficiency in task monitoring and day-to-day call handling
- Experience using multiple tools simultaneously to provide customers with the most accurate resolution
- The ability to communicate effectively in written communication such as replying to customer emails and handling chat interactions while still having a heavy focus on the customer resolution & experience
- Assist other departments to confirm dates or appointments such as site audits, installation, and inspections
- Must stay up to date with company updates in processes, software, and policies
Qualification Requirements
Education & Certifications:
- High School Graduate or GED
Experience:
- 3+ years of call center experience required
- 1+ years of Solar experience preferred but not required
- 1+ years' experience of handling customer escalations
- A high level of de-escalation and negotiation skills preferred
Knowledge, Skills & Abilities:
- Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress
- Effective verbal, listening and written communication skills
- Effective organizational, stress and time management skills
- Demonstrates a sense of urgency and ability to meet deadlines
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Must be in office (Las Vegas Headquarters)
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About the role
September 1, 2025
Full Time
Company
September 6, 2025
On-site
- Las Vegas, Nevada, United States
3+ years of call center experience required; 1+ years of solar experience preferred
UTC-07:00
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