Client Technical Solutions Coordinator

Job Description

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.

We are seeking a Client Technical Solutions Coordinator to join our team. In this role, you will provide essential operational support through reporting and cross-team communication for both our Client Technical Solutions and Customer Care teams. You will be central to helping us track performance, understand trends, and ensure our support teams have the data they need to succeed.

How you will make an impact

• Create, manage, and maintain key operational reports and dashboards for the Client Technical Solutions and Customer Care teams using Excel and Google Sheets.
• Gather and synthesize data from multiple sources to provide clear and concise updates on team performance and key metrics.
• Analyze trends in customer support tickets and technical issues to help identify patterns and areas for process improvement.
• Serve as a key point of contact for data and reporting requests, collaborating closely with leadership from both teams to meet their needs.
• Prepare and distribute regular performance summaries to stakeholders, highlighting key operational data.
• Assist in documenting reporting processes and team procedures to ensure consistency and clarity.

What you will contribute

• Operational Reporting & Coordination: You will be responsible for tracking and reporting on key metrics such as Service Level Agreements (SLAs), Customer Satisfaction (CSAT), ticket volumes, and resolution times. Your work will provide the data foundation for our support operations.
• Clear Communication & Writing: Using your strong writing skills, you will summarize data and operational updates in clear, accessible formats. You will ensure that information is communicated effectively to both technical and non-technical team members.
• Cross-Functional Collaboration: You will act as a vital communication bridge between the Client Technical Solutions, Customer Care, and Account Management teams, facilitating the flow of information and ensuring all teams are aligned on performance metrics.
• Process Improvement: By monitoring operational data, you will help identify inefficiencies or opportunities for improvement and support the implementation of more effective processes.
• Attention to Detail: You will ensure a high level of accuracy in all data tracking and reporting, providing reliable information that the teams can use to make informed decisions.

What you bring to Uplight

• Strong alignment and passion for the Uplight values and mission.
• 1-2 years of experience in a coordinator, operations support, reporting, or similar role, preferably in a customer service or technology environment.
• Advanced proficiency in Microsoft Excel and/or Google Sheets (e.g., pivot tables, complex formulas, functions, and charting).
• Experience with Jira is strongly preferred.
• Experience with Zendesk is strongly preferred.
• Exceptional written and verbal communication skills, with the ability to convey information clearly and concisely.
• Strong analytical and problem-solving skills with an ability to interpret data and identify trends.
• Excellent organizational skills with the ability to manage and prioritize multiple tasks and projects effectively.
• A collaborative, team-player mindset and outstanding interpersonal skills to work effectively across different teams.
• A solution-oriented approach and the ability to adapt to changing team needs.

Bonus Points

• Experience working in a SaaS (Software as a Service) company.

Don’t meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At Uplight we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:

• Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
• Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
• Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
• Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
• Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.

To learn more about our comprehensive benefits package and other perks, visit uplight.com/careers

Salary Range: $50,292 to $62,866 USD + Bonus

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Uplight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status (including neurodivergence), genetics, protected veteran status, sexual orientation, gender identity or expression, neurotypicality, or any other characteristic protected by federal, state or local laws.