Quality and Improvement Manager

Job Description

Are you ready to lead the charge in shaping a smarter, safer, and more sustainable energy future? As the champion of Quality Assurance and Continuous Improvement you'll be at the heart of transforming how we deliver for millions of customers.

In this pivotal role, you'll design and implement strategies that elevate operational performance, ensure compliance with regulatory standards, and unlock innovation across our network. From safety and sustainability to customer value and cutting-edge processes-your leadership will set the benchmark for excellence.

What you will be doing

As a leader in Operational Excellence and Quality, you'll drive performance, innovation, and resilience across OCC South. Your key responsibilities include:

• Designing and leading a quality framework aligned to ISO 9001, improving customer service and CI/CML outcomes.
• Leading continuous improvement initiatives
• Coaching the team, building a high-performance culture focused on safety, collaboration, and accountability.
• Monitoring KPIs, supporting regulatory submissions, and leading audits and compliance reviews.
• Collaborating with internal teams and external stakeholders to deliver data-driven improvements.
• Supporting operational change, and contributing to emergency planning.
• Driving governance and safety by managing non-conformances and embedding corrective actions.

This is your opportunity to lead with impact, elevate standards, and shape the future of energy operations.

What you will bring

We're seeking a confident, strategic leader with deep expertise in quality, performance, and operational excellence-ideally within the energy or utilities sector.

What you'll need to thrive:

• Sharp analytical skills, tech-savvy with data tools, and a proactive mindset for driving change.
• Excellent communication, stakeholder engagement, and team leadership abilities.
• Proven experience in quality management, compliance, and performance delivery across Transmission, Distribution, or Generation.

If you're ready to lead with impact and shape the future of energy operations, we want to hear from you.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.