Senior Quality Manager

Job Description

The Business Digital Transformation & Optimization (DTO) department is a cross-functional team focused on improving projects, processes, systems, and tools in order to drive positive and quantitative business results. This area is responsible of defining, standardizing, implementing and continuously improving processes, systems, and tools to develop sustainable efficiencies and continuous improvement in the entire value chain of the Onshore business.

The Quality area, as part of the Digital Transformation & Optimization department, is responsible for ensuring compliance with ISO 9001 standards through a robust Quality Management System (QMS), driving continuous process improvement, and enforcing data quality and governance across digital initiatives. It oversees audits, defines quality rules, validates project deliverables, and aligns quality objectives with DTO's strategic pillars such as operational excellence and technology adoption, ultimately safeguarding standards and fostering efficiency throughout the transformation program. The key driver for the Senior Quality Manager to be successful is strong cross-functional collaboration combined with deep knowledge of ISO 9001 standards and the ability to lead continuous improvement initiatives that align quality systems with strategic business goals. The Senior Quality Manager will champion the culture of operations quality, influence peers, as well as motivate and direct all personnel in planning, implementing, and sustaining related functions, policies and processes. The position is the enabler of cross-functional continuous improvement through management of processes and key performance indicators.

Key Responsibilities

• Quality Management Systems Readiness. Document and refine Operational procedures by reviewing company processes, interviewing responsible parties, and participating in department changes and initiatives. When appropriate, research and advise on best practices.
• Quality Objectives. Represent Avangrid Power in establishing annual quality objectives and perform all related periodic and annual reporting in accordance with established criteria. Submit monthly and quarterly QMS reports, communicate and track non-conformances, and ensure closure using the corrective action process.
• ISO Certification Readiness & Compliance Management. Lead initiatives to achieve and maintain ISO 9001 certification. Develop and maintain documentation, process maps, and compliance checklists.
• Internal Audit Program Leadership. Develop and execute an annual audit plan covering all critical processes. Conduct audits both onsite and remote, at both office and generation assets. Report findings, and ensure timely corrective actions. Train internal teams on audit readiness and compliance best practices.
• External Audit Management. Organize, prepare, and manage all external audits related to ISO certification. Act as the primary point of contact for external auditors, ensuring timely scheduling and coordination. Prepare audit documentation, evidence, and reports to demonstrate compliance. Lead post-audit reviews and implement corrective actions as required.
• Operational Excellence & Risk Management. Embed quality systems and continuous improvement methodologies across all Avangrid Power operations. Identify operational risks and implement preventive measures. Support performance improvement initiatives through data-driven insights.
• Integration of New Business Areas. Lead integration of new business units (e.g., offshore projects) into the Quality Management System. Harmonize policies, procedures, and standards across diverse operational environments. Ensure seamless onboarding of new teams into the quality management system.
• Continuous Improvement & Innovation. Drive initiatives to enhance audit depth, reduce non-conformities, and improve process efficiency. Leverage digital tools and analytics to monitor quality KPIs and trends. Champion innovation in quality practices to align with Avangrid Power transformation goals.
• Process Improvement Leadership. Analyze existing workflows to identify inefficiencies and bottlenecks. Develop and implement process optimization strategies that improve productivity and reduce costs. Collaborate with cross-functional teams to standardize best practices and ensure scalability. Provide expertise in Quality Assurance and process improvement tools to support continuous improvement in operations.
• Avangrid Power Business KPI Ownership. Monitor, analyze, and report on key performance indicators (KPIs) for Avangrid Power business units. Ensure KPI tracking aligns with corporate objectives and supports continuous improvement initiatives. Provide actionable insights to leadership for performance optimization and strategic decision-making.
• Stakeholder Engagement & Reporting. Collaborate with cross-functional teams to ensure alignment on quality objectives. Prepare and present quality performance reports to senior leadership. Act as a subject matter expert for quality-related queries and strategic decisions.
• Training & Capability Building. Develop and deliver training programs on quality standards, compliance, and best practices. Mentor professionals across Avangrid Power on development of quality systems.
• Foster a collaborative and innovative work environment.

Required Qualifications

• Bachelor's degree in engineering, Quality Management, or equivalent combination of technical training & experience.
• Minimum 8+ years of experience in Renewable industry at any process related capacity
• Minimum 2+ years of experience managing process improvement under a quality management system
• Minimum 2+ years working in roles with direct involvement on quality assurance or compliance into Renewables or Generation projects.
• Knowledge in the ISO 9001 standard and certification processes.
• Strong knowledge of Avangrid Power business operations in any of their value chain areas, from Commercial, Organic Growth, Project Execution or Operations.
• Proven experience in strategic project execution, strategic planning, risk management, and change management while engaging and influencing various stakeholders at all levels across the company.
• Ability to organize, prioritize, and coordinate multiple work activities and meet target deadlines.
• Ability to communicate with and influence technical and non-technical customers, colleagues, and vendors.
• Ability to share knowledge and mentor and manage less experienced team members.
• Strong commitment to personnel safety and security.
• Be team oriented and a proactive change agent with a hands-on and collaborative approach to implement and maintain operating disciplines.
• Thrives on innovation and is eager to bring fresh ideas to the table. This role will have a proven track record of implementing creative solutions and driving continuous improvement within their field. This role requires a forward-thinking mindset and the ability to adapt to rapidly changing environments.

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual's sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law. Click here for Additional Disclaimer Information Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Power.

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.