Help Desk Technician

Job Description

Founded with the vision to electrify everything, Group14 is the leading commercial manufacturer of advanced silicon battery materials. Our breakthrough technology, SCC55??, is unlocking transformational performance for rechargeable batteries that power the world's most critical innovations, from electric vehicles and AI-enabled electronics to eVTOLs and grid-scale energy storage. By enabling higher-density, faster-charging batteries, we are helping accelerate the global transition to an electrified future.

Over the past year, Group14 reached major milestones that underscore our momentum. We closed a $463 million Series D round, bringing our total equity raised to more than $1 billion, and acquired full ownership of a battery materials factory in South Korea, strengthening global supply chains and scaling production to meet surging demand. Headquartered in Washington state with manufacturing operations worldwide, Group14 is backed by world-class investors and customers, including Porsche, ATL, Microsoft, and SK Inc. As we continue to grow, we are building a team united by passion for shaping the future of energy.

IT Helpdesk at Group14 are responsible for providing technical assistance and support related to our fleet of Apple and Lenovo Windows laptops, software, and SaaS services. You will provide support to our employees remotely and on-site in our South Lake Union office and our Woodinville facility to ensure that all of the systems they need to make Group14 successful are working as smoothly as possible. As part of the Group14 IT team, this individual will have a lot of space to grow and expand their skills, putting them on a strong career trajectory in a mission-driven company.

We are looking for an emotionally intelligent and empathetic individual to join the team. Using your expertise, as a team member helps us to identify opportunities for continuous process improvements and collaborating with the People Ops team to improve employee experience.

Ultimately, someone who is self-driven, committed to exceptional empathetic customer service and performing user/system administrative responsibilities efficiently will be successful in this role.

What You'll Be Doing

• Provide day-to-day technical assistance to employees of all levels (including Executives) for issues related to computers, software, and SaaS independently but also work with the rest of the IT team as a whole.
• Onboard new hires, including setting up computers, and granting access to necessary SaaS tools.
• Work alongside our Compliance and Security teams to ensure that our policies and guidelines are always followed.
• In-office event space A/V support.
• Build and maintain the IT Knowledge Base.
• 5+ years prior experience with providing technical support in an office environment.

What We're Looking For

• 5+ years prior experience with providing technical support in an office environment.
• Strong understanding of both macOS and Windows Operating Systems.
• Experience tracking tickets via FreshService or other ticketing systems.
• Experience supporting and managing some of the following products: Google Workspace, Office 365, Zoom.
• Ability to organize and prioritize individual projects, tasks, and tickets.
• Openness to learn new technologies.
• Client-facing experience, a security mindset, and a positive customer service attitude.
• Working knowledge of wireless systems and basic network troubleshooting skills.
• A problem-solver, analytical, and team-oriented.
• Strong attention to detail along with a commitment to quality and confidentiality.
• Good communication skills, ability to empathize and talk to people on a non-technical level.
• A sense of urgency and a commitment to timely completion of projects.

Other Qualities We'd Love for You to Have

• Computer management using tools such as Jamf Pro and InTune.
• Experience troubleshooting AV equipment.

The base hourly rate for this position is $25 - $33 per hour. All positions come with a company bonus and stock options. The actual base rate offered depends on a variety of factors, which may include, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the position is located.

Base Pay Range

$25 - $33 USD

Group14 Offers Compelling Benefits

• Medical, Dental, and Vision: 100% paid for by the company for employees (80% for dependents) with an HSA-eligible plan option for Medical
• Employee Assistance Program
• Long-Term and Short-Term Disability Insurance
• Life Insurance and AD and D Insurance (100% Employer Paid)
• Option to purchase additional Life and AD and D Insurance (with guaranteed issue) and Accident, Critical Illness, and Hospital Insurance coverages for you and dependents at affordable rates
• Discounted rates on Pet Insurance
• 401(k) with Pre-Tax and Roth options and Company Match
• Paid Time Off and Floating Holidays
• Stock Options

Group14 is an Equal Opportunity Employer

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. Being a diverse and inclusive company isn't just something we strive for, it's who we are and part of what we do each and every single day. We want to ensure that as an employee, you belong and that Group14 is the kind of workplace where you feel safe, included, and that you have the opportunity to thrive in your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need any assistance or an accommodation due to a disability, please email: [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the application and/or interview process.

Group14 is committed to a safe and productive work environment. As part of our hiring process, we conduct pre-employment drug screenings for substances in accordance with state and federal regulations. Please note that our pre-employment drug screening process does not include testing for THC.

Please note: We are not able to accommodate candidates in need of work sponsorship at this time.

Notice to Staffing Agencies and Search Firms

Group14 does not accept unsolicited resumes or candidate submittals from staffing agencies and search firms. Any resumes or candidate submittals sent to our careers site (directly or via job boards) or directly to Group14 employees will not be eligible for any placement fee, and the resume/candidate will be added to our database for direct recruitment.

Group14 only assigns positions to staffing agencies and search firms who are pre-approved by HR and that we have a current agreement with. Not all positions are eligible for a placement fee.