Work Coordinator/Scheduler

Job Description

We are looking for a scheduler to join our team!

As a Scheduler you will be responsible for optimising the four-week plan. You will schedule work on our system ensuring that priorities are dealt with, and work is delivered to meet programme and customer requirements.

Our aim is to create a more efficient and sustained workforce that is resourced effectively, with our customers at the forefront of our mindset, and as part of our approach, we aim to achieve a 90% utilisation target, or above, within our works schedule.

You will be

• Scheduling work to ensure that priorities are dealt with, and work is delivered to meet programme and customer requirements.
• Ensure that all periods of annual leave and training are programmed in advance and will help to identify any areas where we are under resourced.
• Support the operational delivery teams by collating and processing all required paperwork and submitting to various parties once full validation checks have been undertaken, as well as assisting with internal and external customer enquiries via email and on the telephone; acting as a point of contact for local Authorities, and processing notifications accordingly.
• Attend daily team catch ups to feedback progress and improvement opportunities, raising concerns and seeking validation for any queries.

Due to the nature of business operations you will be required to respond to emergency events including severe weather as and when required, supporting team members in their ability to respond as is appropriate for their role.

You will have

• Proven administration and/or scheduling/co-ordinating work experience
• Great communication skills, with the ability to multi-task in a fast-paced, customer-focused environment.
• You will have experience working to agreed Service Level Agreements (SLAs) and KPIs.
• A high standard of IT, including good working knowledge of Microsoft Office and strong Excel skills.
• The ability to analyse & interpret data to summarise results and identify corrections and adjustments. Great attention to detail is very important for this role.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact [email protected] / 01738 344051 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.