Field Support Manager

Job Description

Evergreen Energy Partners is a virtual full-service energy efficiency firm. We employ experts experienced in advancing energy efficiency initiatives for a wide array of clients. Our team members are in strategic locations across the United States.

We are a supportive team that rewards individual initiative and performance. We have a progressive culture that embraces work-life balance while working in a virtual office environment from your home. This winning combination has resulted in repeated selection among the top companies on Oregon Business Magazine's list of 100 Best Companies to Work for in Oregon.

Position Description: Field Support Manager

As a Field Support Manager, you will be entrusted with supervising and mentoring a team of Energy Specialists, providing them feedback on effectiveness and improvement areas.

You would also support, recruit, training and assist weatherization, HVAC and home services contractors distributors, manufacturer representatives, retailers and other market actors collectively known as trade allies. In addition, you would work directly with Portland residents to support energy efficiency projects with a focus on customer service and satisfaction. Relationships with and the motivation of trade allies, customers, and program partners is a key element of the position, which requires local travel.

We are looking for individuals who are passionate about energy efficiency, customer-focused delivery experiences and who thrive in a fast-paced, results-oriented environment. If you are ready to make a tangible impact in the world and be a part of a team that values partnership, teamwork, innovation, efficiency, and collaboration, we invite you to apply.

Successful Candidates

• Have exceptional attention to detail and problem-solving skills and are dedicated to ensuring we deliver on our clients' needs.
• Ensure we achieve high customer satisfaction, going out of the way to be helpful, respectful, approachable, and team-oriented, building strong and positive working relationships.
• Must be receptive to feedback, willing to learn and embrace continuous improvement.
• Ability to work independently, with exceptional decision-making skills, using discretion when interacting with others, creatively thinking of better ways to do things.
• Strong ability to handle multiple project simultaneously while ensuring seamless execution.

Key Responsibilities

• Supervise and support assigned outreach team members and manage their workflow.* Assess the work performance of assigned team members and identify strengths as well as collaborate on areas of improvement.
• Ensure deliverables, reporting, and time sheets are delivered on time.
• Understand and work with team to develop and implement the Annual Strategic Plan and related operational activities to achieve Client objectives.
• Develop and maintain relationships with clients, Program Managers, and stakeholders.
• Work with team to gain visibility to future and existing projects.
• Understand goals and provide guidance to accelerate or decelerate as needed to stay aligned with goal.
• Work with team to launch program services.
• Define and develop sales, marketing and communication plans working with trade allies, contractors, and team members to drive program results.
• Participate in company training, communications and program planning efforts to drive successful results to meet client needs;
• Assist Energy Specialists with tools, difficult projects, customer needs, etc.
• Assist Project Coordinators with general program questions, obtaining invoices, and closing out projects.
• Schedule and review pre/post-inspections
• Maintain accurate project tracking records to document commercial and industrial lighting projects that have been influenced and completed through utility programs;
• Other duties, as assigned.

Preferred Skills/Experience

• A high school diploma with some higher education or vocational training specialist in electric and/or building science.
• Minimum of eight (8) years' experience in electrical industry and/or building science with a minimum of two (2) years' managerial experience.
• Organizational and presentation skills are necessary.
• Intermediate to advanced skills in Microsoft Office software programs, specifically Word, Excel, and Outlook. Proficiency in the use of PowerPoint.
• Demonstrated ability to work in an ambiguous environment.
• Executive-level written and oral communication skills.

Physical Requirements

• Long periods of standing/walking on rough/uneven surfaces.
• Walking through large scale facilities while looking up in order to count fixtures
• Climbing to 100' on steel framework/platforms/ladders
• Vision - near/far
• Spatial ability/depth perception/color discrimination
• Speak/hear. Provide clear, accurate communication, hear telephone & warning devices

The Company may make reasonable accommodations, which will allow the individual to perform the position's essential job functions.

Environmental Conditions

• Around high noise levels and energized electrical equipment
• Moving mechanical parts
• Perform work in all weather conditions
• Driving up to 3-4 hours on paved/unpaved roads

Other Requirements

• Drug test - must pass a pre-employment drug screen.
• Pre-employment background check.
• A solid internet connection, a dedicated and fully equipped home office that is set up for public or client-facing virtual on-screen meetings and a reliable phone.
• Evergreen will provide a computer (programs for the position included), two monitors, monitor stand, speakers, webcam, docking station, wireless keyboard and mouse and surge suppressor.
• We are a fully remote telecommuting organization. This position offers a significant amount of flexibility in line with meeting responsibilities, and some evening, early morning and weekend meetings and events are inherent in this position.
• Valid driver's license, dependable transportation, along with verifiable insurance are required.
• Must be located in NW region of Oregon, preferably in or around Portland.

Benefits

In addition to your competitive salary, medical/dental/vision plan, disability, and life insurance, and 401(k), we'll provide:

• Generous paid time off (PTO) so you can recharge and enjoy life, plus $500 provided annually when you take a week-long vacation.
• 401(k) company contributions to help build your nest egg.
• Discretionary bonus based on performance because your work deserves to be rewarded.
• Professional development funds to learn new skills and grow.
• 100% virtual company.
• Paid volunteer days to make an impact in our community.

EEO M/F/D/V