Responsable Técnico de Calidad (Senior)

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?

Growing the agreements business is a strategic focus area at Wärtsilä. To succeed, we must consistently fulfil our commitments to customers in all agreed contractual aspects.

We are now looking for a (Senior) Technical Quality Manager to join the Performance Services team in a global role. In this position, you will proactively support contract teams across the Business Unit and act as a key technical quality counterpart when collaborating with internal stakeholders such as Field Service (FS), Technical Support (TS), R&D, and Warranty.

You will actively monitor and share information on ongoing technical issues and developments, ensuring that proactive actions are prioritised and that any required reactive actions are initiated without delay. You will follow up on action progress to ensure fast resolution and prioritisation of agreement installations. The role also includes representing Performance Services in various quality forums and engaging directly with customers on technical matters.

Depending on your experience, the role can be offered as Senior Technical Quality Manager or Technical Quality Manager.

The preferred locations for this position are Vaasa, Turku or Trieste, but other locations may be negotiable. We offer the possibility of hybrid working.

Your role and responsibilities

As a (Senior) Technical Quality Manager, your work will include:

• Acting as an expert in technical quality matters and proactively supporting functions within the Business Unit
• Identifying, analysing, and addressing safety, quality, and environmental deviations through data analysis, reporting, and recommendations
• Securing timely and effective resolution of customer issues and ensuring proper follow-up
• Ensuring thorough investigation and root-cause analysis of technical issues impacting agreement installations
• Implementing and following up on preventive and corrective actions and improvement programmes
• Owning the Business Unit non-conformity process, including development, case follow-up, reporting, and analysis
• Participating in Business Unit and cross-Business Unit development initiatives
• Driving and facilitating quality-related continuous improvement activities
• Representing Performance Services in the Quality Transformation programme

Requirements for the position

• Bachelor's degree or higher in Mechanical Engineering or a related engineering discipline
• Minimum 5 years of experience working with Wärtsilä 4-stroke engine technology
• Strong engineering or mechanical background with deep technical knowledge of 4-stroke engines
• Proven technical leadership skills, with the ability to identify and quantify quality-related issues and coordinate with internal teams to resolve customer issues, claims, and technical queries
• Good communication skills and ability to work with multiple stakeholders

To succeed in the position, we expect you to have

• Experience in customer care, product quality, project quality, or technical support
• Ability to explain technical topics clearly to non-technical stakeholders
• Strong collaboration and stakeholder management skills
• Proactive, customer-focused, and execution-driven mindset
• Structured way of working with focus on business impact
• Strong ownership and accountability

Your success will be measured by

• Effectiveness of technical issue identification and reporting
• A well-functioning and adopted non-conformity process
• Customer satisfaction
• Agreement renewal rate
• Availability and uptime of installations under agreements

Why You and Us?

You are valued - as your true self.
At Wärtsilä, YOU matter. We value diversity and are committed to supporting an inclusive work community.

Your growth is supported.
We believe in continuous learning and teamwork. The Wärtsilian community supports your development so you can grow beyond your potential.

You get to make a difference.
Innovation and sustainability are at the core of what we do. Every day, Wärtsilians enable sustainable societies through technology and services.

Wärtsilä Values

At Wärtsilä, we act according to our values: Energy, Excellence, and Forward Thinking. In this role, you are expected to demonstrate drive and ownership, uphold high standards in safety and quality, and contribute proactively to continuous improvement and long-term business value. You act as a role model for collaboration, customer focus, and the Wärtsilä way of working.

Contact & Next Steps

Please submit your application through our Careers portal. Applications through email will not be considered.

For further information about the position, please contact:

Juha Kaustinen
General Manager, QEHS and Operational Development, Performance Services
[email protected]

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.