Senior Partner Success Manager (m/w/d)

At PosiGen, we are passionate about providing money-saving solar and energy efficiency solutions for people of all income levels. We are seeking an equally passionate Senior Partner Success Manager who is responsible for enabling PosiGen's partner network. This role is focused on enabling partners’ sales, operations and long term customer success, as well as data analysis. It requires the ability to build and maintain relationships with partners as well as internal PosiGen teams across the business.

While this position is Remote, we are prioritizing candidates located in one of our areas of operation: New Orleans, LA; Houston, TX; Salt Lake City, UT; Denver, CO; Philadelphia, PA; and the surrounding Northeast region (NJ, CT, MA, RI, NH).

Essential Job Functions

• Build and maintain streamlined training processes for partners and their supporting staff, maintaining an effective B2B relationship
• Lead cross-functional workstreams to create an efficient end-to-end partner pipeline experience, with market standard cycle time metrics for proper B2B cash flow
• Build and provide training and onboarding support for newer partners, as well as periodic updates for new employees of those partners
• Envision and support proper tech enhancements and partner understanding in alignment with product teams
• Collaborate internally with various PosiGen teams in order to create, sustain, and continuously innovate the partner experience
• Coach, train, and develop future team members by utilizing team rubric and past partner experience
• Establish and support departmental KPIs to drive partner and internal team success
• Commission and create reports and utilize data to identify opportunities to improve process, product, and partner pipeline
• Commission, maintain and update partner collateral to make sure our partners represent PosiGen effectively
• Create and publish partner scoring with quantitative success reports to drive continued channel buy-in towards improved metrics
• Understand Partner pain points and opportunities for growth; Synthesize and present systematic improvement opportunities to executives
• Other duties as assigned by leadership.

Competencies

• Exceptional problem solver who finds the gaps in a process and creates trackable goals towards improvement
• B2B and TPO experience with proven track record of managing and improving business portfolios
• Strong quantitative and qualitative analytical skills, with excellent command of Excel
• Excellent writing skills and ability to deliver updates concisely with a clear strategy
• Comfortable working with large data sets and creating reports to create a dialogue with partners for pipeline highlights/improvements
• Ability to train others to navigate technology and systems
• Ability to work independently in a fast-paced environment with minimal supervision
• Ability to adapt quickly as things change

Education/Experience

• A bachelor's degree in sales, marketing, business, or related field preferred
• Successful completion of coursework in sales techniques, marketing, and communication preferred
• At least 2 years of experience in sales-related account management; B2B sales experience strongly preferred
• 4+ years in residential solar industry required; TPO financing experience strongly preferred
• 2+ years with experience creating reports and conducting analysis
• Demonstrated commitment to financial inclusion, social justice, and/or access to clean energy

Physical Demands

The physical requirements outlined are essential for performing the core duties of this role.

• Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
• Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
• Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.

EEO Statement

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources at [email protected].