Software Implementation Tech

Job Description

Established in 2007, Terra-Gen is focused on bringing affordable clean energy and meaningful economic growth to communities across the United States. As a company focused on renewable energy, Terra-Gen responsibly develops its projects to minimize the environmental impact of our operations. Terra-Gen fosters a culture of honesty, transparency and accountability in the development, construction, and operations of all our utility-scale projects. Terra-Gen’s leadership and employees understand that the protection of human health, safety and the environment is foundational to all that we do. We are committed to conducting our business in a legal and ethical manner, abiding by our strong Environmental Health and Safety Policy.

Summary

Terra-Gen is seeking a highly knowledgeable and experienced Software Implementation Tech to play a critical role in the successful implementation and integration of a new CMMS (Computerized Maintenance Management System) work order module across the entire organization, along with other software. As a Software Implementation Tech, you will be the go-to person for understanding our current work order processes, defining future requirements, and ensuring the CMMS work order system is configured and integrated effectively to meet the diverse needs of our various departments and locations. The candidates deep understanding of maintenance workflows, asset management, and system integration will be crucial in driving adoption, creating smooth multiple departmental transitions within the organization and maximizing the benefits of new software, including the CMMS.

Responsibilities

• Process Analysis and Documentation: Thoroughly analyze and document existing work order processes across all relevant departments (e.g. Maintenance, Operations, Finance, IT, Warehouse, Engineering, etc.). Identify pain points, inefficiencies, and opportunities for improvement.
• Requirements Gathering: Collaborate with stakeholders from various departments to gather and document detailed business requirements for the CMMS work order system, ensuring it aligns with overall company objectives and specific departmental needs.
• System Configuration Guidance: Provide expert guidance to the implementation team on the configuration of the CMMS work order module, ensuring it meets the documented requirements and best practices.
• Integration Expertise: Understand and articulate the integration requirements between the CMMS work order system and other corporate systems (e.g. ERP, EAM, procurement, scheduling tools). Collaborate with IT and vendor teams to ensure seamless data flow and process integration.
• Data Migration Support: Assist in the planning and execution of data migration activities related to work orders, assets, and related information. Ensure data integrity and accuracy during the transition.
• Testing and Validation: Develop and execute test plans and scripts to validate the functionality and integration of the CMMS work order system. Identify and help resolve any issues or discrepancies.
• Training and Support Material Development: Contribute to the development of training materials and user documentation for the new CMMS work order system.
• User Training and Support: Provide training and ongoing support to end-users on the effective use of the CMMS work order system. Act as a point of escalation for complex work order related issues.
• Change Management Support: Assist in communication and change management efforts to ensure smooth adoption of the new CMMS work order system across the organization.
• Continuous Improvement: Stay up-to-date with CMMS best practices and identify opportunities for continuous improvement and optimization of the work order system post-implementation.

Qualifications

• 5+ years of experience working with CMMS or similar enterprise asset management systems, with a strong focus on work order management.
• Deep understanding of maintenance workflows, asset lifecycle management, and related business processes.
• Proven experience in analyzing business processes, gathering requirements, and translating them into system configurations.
• Experience with system integration principles and methodologies. Familiarity with common integration methods (e.g. APIs, data connectors).
• Excellent analytical, problem-solving, and communication skills (both written and verbal).
• Ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization.
• Strong organizational skills and attention to detail.
• Experience with data migration and validation.
• Proficiency in using standard office software (e.g. Microsoft Office Suite).

Preferred Qualifications

• Experience with specific CMMS software (e.g. Maximo, SAP PM, Sales Force, Softwrench, etc.).
• Bachelor's degree in a relevant field (e.g. Engineering, Information Technology, Business Administration).

Personal Attributes

• Proactive and self-motivated with a strong sense of ownership.
• Customer-focused with a commitment to providing excellent support.
• Adaptable and able to thrive in a dynamic project environment.
• Strong work ethic and a commitment to quality.
• Delivers quality and timely work.
• Has joint responsibility as a team member for group / project results.
• Typically solves problems within project scope, using well-understood methods and technologies.
• Responds to routine inquiries.
• Evaluates and resolves issues using knowledge of what information to collect and where to find it.
• Researches and collects data used to compile information for decision making.

What We Offer

• Terra-Gen benefits include: Two weeks paid time off, medical, dental, vision, life and disability along with employee assistance program, 401K and flexible spending account.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet but can be noisy at times. The site is an active construction site, and can be very dusty, and roads are usually temporary construction roads. Appropriate dress requires long pants and closed toe shoes.