HVAC Service Technician

Dandelion Energy is transforming how homes are heated and cooled-starting from (below) the ground up. As the nation's leading residential geothermal company, we design, install, and maintain all-in-one heating and cooling systems that are cleaner, quieter, and up to 4x more efficient than traditional HVAC, with a focus on large, scaled deployments to large homebuilders. We're an ambitious (and growing) team on a mission to revolutionize home heating.

Backed by Google Ventures (GV) and other top tech investors, our end-to-end geothermal solution is breaking the status quo of residential heating and cooling technology, and we're scaling rapidly to meet demand. Whether we're serving national homebuilders or individual homeowners, our mission is the same: to make geothermal the default choice for heating and cooling in the U.S.

About the job

As a Field Service Technician, you'll be the face of Dandelion in the field-diagnosing, maintaining, and repairing our cutting-edge geothermal heating and cooling systems. Reporting to the Field Operations Manager, you'll ensure that each Dandelion installation performs at its best by conducting hands-on service work, supporting installation teams, and communicating real-world insights that help our engineering and product teams continuously improve system performance. This is an exciting opportunity to apply your HVAC expertise to clean energy technology and make a direct impact on how homes are heated and cooled.

Responsibilities

• Perform Field Service: Diagnose, troubleshoot, and repair installed geothermal systems, including refrigeration systems, pumps/circulators, electrical (high and low voltage), and plumbing (HDPE, PEX, copper).
• Support Installations: Provide field and phone-based support to installation crews to troubleshoot issues and ensure top-quality installations.
• Collaborate Across Teams: Offer on-the-ground feedback to Dandelion's engineering and product teams to help improve our software, hardware, and installation processes.
• Flexibility: Work primarily during normal business hours, with availability for on-call service during evenings or weekends when required.

You will thrive in this role if you have

• A proactive, solutions-oriented mindset and strong technical curiosity
• Excellent communication and customer service skills
• Reliability and punctuality that teammates and customers can count on
• A positive attitude-even when troubleshooting complex or challenging issues
• Comfort working independently in the field and adapting to evolving priorities
• A passion for sustainability and interest in renewable energy technology
• A hands-on approach and pride in quality workmanship

Must-haves

• 3-5 years of hands-on residential HVAC experience (service technician preferred)
• EPA Universal Certification
• Strong mechanical and electrical diagnostic skills
• Valid driver's license with a safe driving record that meets company insurance requirements; CDL is a plus
• Ability to work in varied outdoor environments and lift up to 50 lbs safely
• Can commute/travel to various service sites within 2 hour radius of Westchester County

Bonus points for

• Associate's degree in HVAC or refrigeration, or equivalent trade certification
• Experience with geothermal systems or ground heat exchangers
• Prior experience in a field service or startup environment
• Familiarity with HVAC control systems or diagnostic software

Compensation

The expected base hourly range for this role in New York is $30-$38 and is non-exempt/overtime eligible. This role is also eligible for a monthly performance bonus. Actual compensation may vary based on experience, qualifications, and other job-related factors permitted by law.

You'll love working at Dandelion because

Since spinning out of Google X in 2017, Dandelion Energy has been transforming home heating and cooling through cutting-edge geothermal technology. We design and install the most efficient residential heat pump in the U.S., serving both individual homeowners and some of the nation's largest homebuilders.

Our team has elevated the profile of geothermal heat pumps nationally, delivered thousands of high-quality installations across the country, and successfully championed electrification-friendly policy at local and federal levels.

We're a multidisciplinary, mission-driven team of experts-spanning hardware engineering, HVAC, drilling, solar finance, behavioral economics, and startup operations-united by a shared mission: to make clean, affordable heating and cooling the default for every home. The work is complex, meaningful, and built to scale.

We foster a collaborative, fast-paced, and inclusive work culture where cross-functional teamwork, curiosity, and continuous learning are core to how we operate. Our nationwide team is united by a shared passion for sustainability and a commitment to scaling clean, affordable energy solutions that make a real difference.

We're driving a wholesale shift in how homes are heated and cooled-join us.

Benefits & Perks

• Medical (including mental health), dental, vision, and pet insurance
• 401(k) plan
• Commuter benefits
• Generous paid sick leave, vacation, and parental leave
• Learning & development support, including on-the-job training and virtual courses