Project Coordinator

Job Description

As Project Coordinator, you'll play a key role in delivering high‑quality customer outcomes within the fast‑paced and customer‑focused Connections Service Team at SP Energy Networks (SPEN). The role involves designing and issuing quotations for domestic and commercial electrical connections, coordinating multi‑party project activities, and ensuring compliance with regulatory, safety, and environmental standards. Full technical training is provided within the role; however, prior technical or industry knowledge is desirable.

What you'll be doing

• Design and quotation of electrical solutions for domestic and commercial connections, including new supplies, disconnections, upgrades, and load increases.
• Carry out network design assessments, cost estimations, and technical/financial authorisation paperwork prior to issuing quotations.
• Manage a portfolio of connection projects, ensuring delivery aligns with performance goals.
• Customer & Stakeholder Engagement.
• Act as a primary interface for customers, site agents, contractors, and internal teams throughout the project lifecycle.
• Demonstrate strong customer service skills by proactively managing escalations.
• Support storm ramp‑up operations, assisting the Faults & Emergency Teams with customer calls during severe weather events.
• Project Coordination & Compliance.
• Ensure design and delivery activities comply with all SPEN, statutory, health, safety, environmental, and security requirements.
• Coordinate with internal colleagues and external delivery partners to ensure smooth execution and communication throughout project phases.
• Environmental & Sustainability Responsibilities including assessing environmental impact risks across ongoing and planned projects.
• Demonstrate initiative behaviours that support collaboration, continuous improvement, and operational excellence.
• Identify opportunities to enhance customer experience, streamline processes, and support team performance.
• Taking ownership of challenges, using well‑developed problem‑solving skills to devise effective solutions.

What you'll bring

• Understanding of pricing methodologies, and project delivery practices.
• Experience in contract management or coordination roles.
• Technical understanding of electrical networks (with training provided if not held).
• Excellent communication skills with individuals at all levels.
• Strong customer focus.
• Effective decision maker, not inhibited by consultation with others when necessary or give lead as required.
• Ability to deliver objectives without compromising on safety, quality or customer service.
• Good organisation and time management skills.
• An effective and confident written and verbal communicator.
• Working knowledge of company Health & Safety requirements and compliance.
• Strong customer service experience with excellent communication skills at all levels.
• Ability to organise and prioritise a high‑volume workload in a fast‑paced environment.
• Strong decision‑making skills, with confidence to act independently where appropriate.
• Computer literacy, including Microsoft Office applications.
• Effective written and verbal communication skills.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

• 36 days annual leave.
• Holiday Purchase - perfect your work/life balance with extra annual leave.
• Share Schemes.
• Payroll Giving and Charity Matched Funding.
• Technology Vouchers - save more and spread the cost of your technology purchases.
• Electric Vehicle Schemes - to help you transition to green/clean driving.
• Cycle to Work scheme and Public Transport Season Ticket Loans.
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments.
• Life Assurance (4x salary).
• Access to Savesmart financial wellbeing support.
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.