Technical Service Manager (m/w/d)

Your mission

Site & Customer Support

• Build and maintain strong relationships with EPCs and contractors.
• Participate in site visits, surveys, and customer meetings.
• Conduct or assist with on-site technical testing (e.g., geotechnical and mechanical tests).
• Provide installation training, demonstrations, and commissioning support.
• Perform installation QA/QC inspections and assist with project handovers.
• Deliver on-site and remote aftersales, warranty, and O&M support.
• Manage Health & Safety documentation for site activities.
• Identify recurring site issues and contribute to product and process improvements.
• Coordinate and manage subcontractors, ensuring compliance with quality, HSE, and contractual requirements.

Operations & Supply Chain Support

• Perform incoming QA/QC inspections on fabricated parts and products.
• Support in-house fabrication, assembly, and technical demonstrations.
• Develop tools and process improvements for fabrication, warehousing, and testing.
• Provide technical and administrative support to warehouse, sales, and supply chain teams.
• Assist in standardising service, commissioning, and aftersales documentation.

Process & System Development

• Establish and improve service and aftersales processes and workflows.
• Support ERP and reporting system implementation for service activities.
• Align local service practices with global standards.
• Assist with service contract administration, scope reviews, variations, and warranty compliance.

Your profile

• Matric (Grade 12) with strong numeracy and computer literacy.
• Technical qualification (Diploma/Degree in Mechanical or Civil Engineering preferred)
• Minimum 5 years' experience in manufacturing or construction, ideally in a technical/engineering environment.
• Solar PV project lifecycle experience advantageous.
• Experience managing subcontractors and service/construction contracts.
• Proficient with hand tools, measuring instruments, MS Office, and CAD (ERP exposure advantageous).
• Valid driver's licence and passport.
• Health & Safety certifications advantageous (e.g., First Aid, HIRA, SHE Rep, SAMTRAC).
• Strong communication and customer engagement skills.
• Excellent problem-solving and analytical ability.
• Self-motivated and able to manage multiple tasks independently.
• Detail-oriented with high quality and safety standards.
• Team player, culturally adaptable, and willing to travel extensively.
• Fluent in English and Afrikaans.

Why us?

• A motivated team with flat hierarchies, an open communication culture and short decision-making paths
• Work in a secure, established business with great long-term career prospects. Solar is on a steep growth curve
• There's nowhere better than Schletter to bring out your best and have a positive impact on the world