Senior Service Manager, Operations

Job Description

The Sr. Service Operations Manager role has global responsibility for managing all service depot, manufacturing, and warehousing operations within Plug's Dayton, OH and Alphen, NL facilities. Day to day priorities include work cell planning, warehouse and kitting management, and remanufacturing assembly operations. This person will lead a global operation to ensure on time material delivery to and from internal and external customers and suppliers across Plug. The ideal candidate is someone who possesses a thorough knowledge of manufacturing best practices and has a demonstrated track record in operations management. The Sr. Service Operations Manager must be prepared to adapt to the ever-changing needs of a fast-paced service organization while coaching their team to success. It is necessary that the Sr. Service Operations Manager establishes procedural standards for the service organization through effective training and ongoing communication.

Core Duties and Responsibilities

• Manage all day-to-day service deliverables for warehousing, spares, manufacturing, remanufacturing, and onsite equipment repair. Assign daily tasks and lead efforts to meet service goals.
• Direct all tasks associated with service materials including but not limited to shipping, receiving, inventory, returns, remanufacturing, and warranty.
• Develop and communicate reporting metrics that display labor efficiencies within the service organization, inventory levels, inbound/outbound freight, and cost-control data.
• Champion Kaizen and efficiency improvement projects.
• Evaluate relationships with external vendors such as freight carriers and parts suppliers; work to reduce costs and improve vendor performance; optimize the utilization of vendor services.
• Interact with customers as needed, establishing communication regarding inventory and parts needed.
• Build and maintain effective relationships with direct report team members; delegate tasks and project assignments; provide guidance on service standards.
• Develop strong cross-functional relationships within various sectors of the business including procurement, warehouse, production, training, and engineering to support mutual company goals.
• Evaluate and develop departmental procedures that support cost control, rigid quality standards and foster efficiency and accuracy, champion process improvement initiatives as appropriate.
• Maintain and enforce a safe environment and a culture of safety in alignment with 5S and Lean Manufacturing principles and in accordance with all OSHA regulations.
• Lead performance management activities including the preparation of performance evaluations, handling of disciplinary matters, and others as necessary by partnering with your supervisor and Human Resources team.

Education and Experience

• Bachelor's degree in engineering, business, or relevant field of study.
• 7+ years of relevant work experience within a warehouse, logistics, or manufacturing function; experience with management and team supervision is highly preferred.
• Experience with ERP/MRP systems; work order system experience is ideal.
• Six Sigma Green Belt experience and training is highly preferred.
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Highly adept leadership qualities to establish pillars of team performance excellence and build team morale.
• Ability to manage complex projects and multi-task effectively.
• Superior verbal and written communication skills
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Demonstrated analytical abilities with strong attention to detail.
• Must possess the highest ethical standards and a commitment to work quality.
• Excellent follow-through
• Must be driven and self-motivated.

We offer a fantastic total rewards package at Plug, and a brief summary is below:

✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we'd ask that you apply.

✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

✓Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓401(k) with 5% company match

✓Bonus eligibility

✓Paid time off including vacation, personal and sick time

✓Paid Holidays

✓Wellness Reimbursement Program

✓Potential to apply for Tuition Reimbursement

✓Employee Referral program

✓Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.