
Solar Service Coordinator
Freedom Solar Power
Présentation de l'entreprise
Freedom Solar Power
Austin, TX, États-Unis
2007
Modèle d'affaires
Énergie renouvelable
Freedom Solar Power se spécialise dans l'installation de systèmes solaires photovoltaïques pour les particuliers et les entreprises. Ils offrent également des services de consultation pour aider les clients à comprendre les avantages de l'énergie solaire.
Les revenus proviennent principalement de la vente et de l'installation de panneaux solaires, ainsi que de services de maintenance et de financement pour les projets solaires.
Localisations & Géographie
Freedom Solar Power opère principalement aux États-Unis, avec un accent particulier sur le Texas. Ils ont également des projets dans d'autres États, mais leur siège est basé à Austin.
Culture d'entreprise
La mission de Freedom Solar Power est de rendre l'énergie solaire accessible à tous. Ils valorisent l'intégrité, l'innovation et la durabilité dans toutes leurs opérations.
Ils favorisent un environnement de travail collaboratif et inclusif, où chaque employé est encouragé à contribuer à des solutions innovantes. L'entreprise met l'accent sur le bien-être et la satisfaction des employés.
Freedom Solar Power investit dans le développement professionnel de ses employés en offrant des formations continues et des opportunités de croissance au sein de l'entreprise.
Opportunités de carrière
Les postes typiques chez Freedom Solar Power incluent des techniciens d'installation, des conseillers en énergie solaire et des spécialistes en vente. Ils recherchent des candidats passionnés par l'énergie renouvelable.
Les employés bénéficient d'un ensemble d'avantages comprenant des soins de santé, des congés payés et des programmes de bien-être. Freedom Solar Power s'efforce de créer un équilibre entre vie professionnelle et vie privée.
Informations de contact
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Freedom Solar is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values:
- Pride in Quality Craftsmanship
- Go Above and Beyond
- Put People First
- Have a Humble Heart
- Give a Damn
- Shoot Straight
At Freedom Solar, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.
Freedom Solar Power is looking for a customer service-oriented Service Coordinator to join our growing team! The service team plays a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.
Essential Functions and Duties
- Monitoring customer solar systems and educating homeowners on system efficiency and productivity
- Creating and tracking work orders and workflow maintenance requests in a timely manner.
- Handling invoicing for all service tickets and coordinating payment with accounting
- Ensuring customer satisfaction by providing excellent customer support
- Serving as a liaison between our customers and technicians
- Working with scheduling to confirm service visits
- Answering customer concerns or service requests regarding their solar products
- Understanding the freedom Solar Power products and the installation process to answer questions
- Assist with other duties and tasks outside of our day-to-day duties
- Perform additional tasks as assigned
Qualifications
- Solar experience
- Escalation experience
- At least 1 year of high-volume customer engagement experience.
- Must be able to multitask and handle working under pressure.
- Prior solar experience in monitoring, sales, or service capacity is a strong plus!
- Strong computer skills.
- Must possess professionalism and a positive attitude.
- Must have excellent verbal and written communication skills.
Knowledge, Skills and Abilities
- Ability to work under pressure.
- Ability to handle high-stress calls and customer escalations.
- Working knowledge of the solar industry, installation processes, or electrical.
- Highly organized with the ability to self-manage.
- Ability to manage projects in pipelines.
- Team mentality.
- Flexible to change.
We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven’t thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.
Freedom Solar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Employee Benefits
Freedom Solar recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:
- Medical, Dental, and Vision Insurance
- 100% Company-Sponsored Short-Term Disability
- 401(k) Employer Matching
- Weekly Pay Dates
- 3 Weeks PTO + 3 Sick Days
- 12 Paid Holidays
- Team Building Events!
- Upward mobility Opportunities!
À propos du rôle
7 juillet 2025
Temps Plein
Entreprise
7 juillet 2025
Sur site
- Austin, Texas, États-Unis
At least 1 year of high-volume customer engagement experience
UTC-05:00
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