Device Support Engineer

Job Description

At Landis+Gyr, we don't just manage energy - we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!

This role is part of Landis+Gyr's EMEA (Europe, Middle East & Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation - helping shape the future organization while remaining connected to Landis+Gyr's global values and standards throughout the transition.

We are looking for a new colleague to join the Customer Support and Change Management team within the Business Unit Electricity as Device Support Engineer (Smart Metering EMEA) based in Jyväskylä.

Your main areas of responsibilities will be

• Managing all aspects of support and maintenance for Landis+Gyr Electricity Devices within the EMEA region
• Managing quality cases, CAPAs, interface to Quality and local technical support organizations
• Maintaining the KPIs as assigned by Business Unit Electricity
• Perform RCA analyses based on the acquired input data
• Interfacing with Sales, Product Management and Operations teams to prioritize case work
• Collaborating with global teams to promote and develop process development and continuous improvement
• Providing global technical tender support for customer projects

Your profile

• B.Sc. or M.Sc. in technical field (e.g. electronics, IT, Software or equivalent) or other equivalent academic degree
• Proven track record in working in international R&D projects with multiple site connections
• Experience in technical project management, with complex technical documentation and schematics
• Strong communication skills and the ability to represent your project in challenging situations, including customer meetings
• Experience in working in a complex and agile business environment
• Fluent communication and presentation skills in English

Will be considered a plus

• Power line communication (PLC) and mobile networks experience
• Azure DevOps, Service Now
• DLMS Cosem Client

We offer you

• Exciting and meaningful career in multicultural environment embracing change for a greener tomorrow
• Talented colleagues and high performing teams
• Versatile work tasks and support for professional development
• Work community where we respect each other and have open information sharing
• Flexible working time working model to fit individual needs
• Wellbeing support including Epassi flex & lunch benefit, and preventive dental care support
• Modern office space designed for our needs

Location: Jyväskylä, Finland

For further information, please contact Timo Kontio, [email protected]

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.