Business Systems Consultant - CRM (PD/CS)/GCC

Job Description

We are excited to welcome a sharp and curious mind into our growing IT team in Munich. As our new Business Systems Consultant - CRM (PD/CS)/GCC, you will be the bridge between our Customer Service and Project Delivery teams and the digital systems that power them. Curious what this is all about? Let's dive right in:

• You will capture and translate business requirements from Service and Project Delivery teams into smart CRM/GCC configurations, covering service tickets, case management, installed base, and field service modules.
• You will support end-to-end Project Delivery workflows - from project setup and milestone tracking to resource and cost monitoring - ensuring nothing falls through the cracks.
• You will coordinate cross-functional integrations with ERP, supply chain, and finance teams, including service data flows for spare parts, billing, and project accounting.
• You will serve as the go-to 2nd-level support expert for CRM/GCC incidents, change requests, and master data issues such as service contracts, equipment records, and project structures.
• You will identify and drive process improvements across service and project execution, documenting system configurations, workflows, and SOPs.
• You will actively participate in CRM/GCC enhancement initiatives and contribute to digitalization projects with real business impact across an international setup.

Your profile

Alright, alright - that sounded pretty exciting, didn't it? Now, to truly thrive in this role and grow with us for a long time, your ideal background should look a lot like this:

• You hold a Bachelor's degree in Information Systems, Business Informatics, Data Science, Computer Science, Engineering, or a related field.
• You bring 2+ years of hands-on experience with CRM platforms such as Microsoft Dynamics 365 Customer Service, Salesforce Service Cloud, or a comparable solution.
• You have a solid understanding of service management and project execution processes, paired with strong expertise in ERP integration across project, finance, and materials management.
• You are analytical, customer-oriented, and comfortable navigating cross-functional topics across departments and regions.
• You communicate confidently in both Chinese and English (C1 or above, written and spoken); German is a welcome plus.
• You are structured, proactive, and equally comfortable working independently or as part of a diverse, multinational team - with a service-oriented mindset and a sharp eye for detail.

Our offer

At Sungrow's IT & Digital Solutions team in Munich, you won't just be maintaining systems - you will be shaping how our business runs. Here's what makes this role special:

• Real impact from day one - You will work directly with Service and Project Delivery stakeholders, solving real operational challenges through smart system design.
• End-to-end enterprise exposure - Gain hands-on experience across CRM, ERP, supply chain, and finance integrations in a truly international environment.
• A team that grows with you - We offer a clear career development path in IT consulting and enterprise application management, with mentorship and learning opportunities built in.

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