2nd Line IT Engineer (IT Operations)

Job Description

Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy - fast. We're combining first-principles thinking with cutting-edge technology to build a radically better energy system. We raised $170M from top-tier investors including Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group and strategic angels like Nico Rosberg, the Co-Founder of Solana and GPs behind Meta, Revolut, Spotify, Uber and more.

We're creating a fully integrated energy company: from developing energy generation projects to real-time power trading and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs and pass on savings to customers.

We are looking for a hands-on and technically skilled 2nd Line IT Engineer to keep Fuse running at full speed. You will own the day-to-day technical environment across two office locations, ensuring our applications, infrastructure and end-user hardware operate reliably so we can focus on building the future of energy. The ideal candidate is a problem-solver who thrives in a fast-paced environment and is comfortable owning issues end-to-end, from Google Workspace to a firewall policy change.

Responsibilities

You will manage the applications, workspaces and hardware that our team relies on every day and will work closely with the wider IT and engineering teams to operate, automate, and grow our IT environment.

• Work across our London-based offices, external sites and our growing cloud presence
• Administer SaaS applications including but not limited to, Google Workspace, Iru, Revolut people, Linear
• Use AI tooling to automate manual IT related tasks.
• Own all office hardware problems: laptops, meeting room AV and printers
• Provide 2nd line it support and assist in onboarding/offboarding staff

Requirements

• Proven 2nd line IT experience
• Experience working in a fast moving SaaS based IT environment
• Scripting ability in one or more languages, (Python, Bash etc)
• Confident supporting end-user hardware (Windows/macOS)
• Good debugging skills and willingness to pick up unfamiliar tasks

Desirable

• AWS cloud experience or cloud certifications
• Strong grasp of core networking (TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi)
• Networking or security certifications (e.g. CCNP, Fortinet NSE)
• Bachelor's degree in a related field

Benefits

• Biannual bonus scheme
• Fully expensed tech to match your needs
• Paid annual leave
• Breakfast and dinner allowance for office based employees