L1/L2 Business Central Consultant

Job Description

The Gurugram office of CIP Fund Solutions supports fund management, investment activities and integrated business services across the CIP platform. This office combines local presence with close integration across a global organization. It supports specialist delivery across functions and contributes to scalable, high-quality execution.

You will work closely with colleagues in Copenhagen, Chicago, Singapore, and London, and report to the Business Functional Lead in Gurugram. This role requires independent ownership of tasks, following shared global ways of working, and active contribution to documentation and knowledge sharing.

Role

As our new L1/L2 Business Central Consultant you will be responsible to provide L1/L2 functional support for Microsoft Dynamics 365 Business Central from India, with a focus on finance-related tickets and stakeholder support.

You will resolve standard and moderately complex Business Central issues, guide users, document standard resolutions, identify recurring issues and automation opportunities, and escalate configuration, integration or development issues to L3 support when required.

This role requires strong communication and stakeholder management skills, with the ability to interact effectively with senior business stakeholders and customers and translate their requirements into effective support solutions.

You work in a hybrid environment, spending three days per week in the office and two days remotely, while collaborating closely with colleagues and working daily with modern Microsoft technologies.

Responsibilities will consist of but are not limited to

1. Business Central support & ticket resolution

• Provide L1/L2 functional support for Business Central tickets across finance-related processes (invoice processing, posting errors, master data updates, expense, time registration and approval issues).
• Ensure tickets are handled within agreed SLAs.
• Guide finance and business users through correct process steps and standard resolutions.
• Reproduce issues, collect evidence, validate business impact and document resolutions clearly.
• Escalate complex configuration, integration, data, development or process design issues to L3 support.

2. Finance process & application support

• Support finance stakeholders with day-to-day Business Central issues and questions.
• Guide users on correct system use, standard processes and workaround options where relevant.
• Help distinguish between user error, process issue, system defect and configuration/change need.
• Communicate progress clearly and follow up with users until the issue is resolved.

3. Ticket escalation & coordination

• Prioritize work based on urgency, business impact and agreed service levels.
• Communicate clear updates to finance users and global support teams.
• Coordinate with Service Desk when tickets involve identity, access, devices or intake quality.
• Ensure escalated tickets contain sufficient documentation, screenshots, reproduction steps and impact assessment.
• Ability to work effectively within a global support model, with sufficient overlap with European business hours.

4. Knowledge, documentation & automation opportunities

• Maintain SOPs, knowledge articles and standard resolutions for recurring Business Central issues.
• Identify recurring issues, training gaps, data quality issues and automation opportunities.
• Contribute to root-cause follow-up and improvements in finance support processes.
• Support testing and user guidance for approved Business Central changes.
• Share learnings with Business Central, Service Desk and finance colleagues.

You

We are looking for a motivated individual holding a relevant degree and a minimum of 5+ years of full-time experience in a similar role with supporting Microsoft Dynamics 365 Business Central in an L1/L2 support, consultant and application support role.

You have a strong functional understanding of finance processes, including invoice processing, posting errors, expenses, time registration and master data. Experience with Allvue or similar fund/investment management platforms are an advantage.

ITIL certified or experienced with incident, request, knowledge and problem management is a plus.

We look for the following in a candidate

• Self-starter with a structured and disciplined approach to your work, the ability to connect the dots independently, and to thrive in a fast-paced environment.
• Able to distinguish user guidance, data issues, configuration issues and L3 technical escalation needs.
• Comfortable troubleshooting functional issues, reproducing errors and documenting clear resolution steps.
• Hands-on experience working in Jira or another ITSM ticketing platform.
• Excellent English communication skills, both written and spoken.
• Strong cross-cultural experience working with stakeholders across different countries, time zones and working cultures.
• Professional, responsive and service-minded when supporting stakeholders independently.
• Experience with expense/payment management or related finance tools is a plus.

The process

Please apply online as soon as possible as applications will be processed on an ongoing basis. For questions related to the role, please reach out to our Talent Acquisition team at [email protected]. We do not include CV's and Cover Letters sent by email.

As we continue to improve our candidate experience, diversity and avoid unconscious bias, please avoid having a photo in your CV. We commit to an inclusive recruitment process and equality for all applicants.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations and ownership.

CIP Fund Solutions' commitment to diversity and inclusion

CIP Fund Solutions is committed to securing a diverse and inclusive work environment where everyone feels respected and heard.

A diverse workforce allows CIP Fund Solutions to achieve results through different approaches and solutions to task execution and problem solving. We want all our employees to have equal opportunities for personal growth and career opportunities regardless of age, gender, sexual orientation, disability, religion, nationality, or ethnicity.