NetSuite Business Analyst

Torus is hiring a NetSuite Business Analyst to join our NetSuite Team in building operational excellence into our ERP platform. This role focuses on the critical "last mile" work including documentation, training, data governance, and user enablement. Your work ensures NetSuite implementations are fully adopted and maintained. We're looking for someone with hands-on NetSuite experience who brings real strength in either: accounting and revenue recognition (OneWorld, billing, ASC 606/842) or preferably inventory/manufacturing operations. The ideal candidate thrives on creating order from ambiguity, communicates effectively across all levels of the organization, and takes pride in building sustainable processes that scale with our growing business.

Responsibilities

• Create and maintain comprehensive documentation for NetSuite configurations, business processes, and SOPs.
• Monitor and improve data quality across transactions, items, BOMs, and master records.
• Help troubleshoot issues in OneWorld/revenue recognition OR inventory/manufacturing.
• Develop and deliver user training programs and coordinate UAT activities for new features.
• Support users with day-to-day NetSuite questions and system guidance.
• Maintain and optimize NetSuite forms, saved searches, dashboards, and reports.
• Manage the NetSuite enhancement backlog, intake process, and release communications.
• Gather business requirements and configure NetSuite elements including custom fields, forms, and workflows.
• Partner with other members of the NetSuite Team to implement and refine solutions.
• Other duties and projects as assigned.

Required Experience

• 2-4+ years working with NetSuite in an Administrator, Business Analyst, or similar hands-on role.
• Strong experience with NetSuite configuration including saved searches, custom fields, forms, and reports.
• Demonstrated excellence in creating documentation, SOPs, or process guides for business systems.
• Experience developing and delivering user training or leading system adoption initiatives.
• Strong attention to detail with a process-oriented mindset and commitment to data quality.
• Excellent communication skills with ability to translate technical concepts for business users.
• Self-directed problem-solver who can work independently and manage multiple priorities.

Preferred Experience

We'd love to see real strength in one or more of these areas:

• Experience with NetSuite OneWorld in a multi-subsidiary environment, specifically with applied revenue recognition and billing knowledge (ASC 606/842, subscription or usage-based billing).
• Hands-on NetSuite Advanced Revenue Management (ARM) or SuiteBilling configuration experience, including usage-based/metered or SaaS/HaaS billing models.
• Familiarity with order-to-cash processes in NetSuite: sales order through fulfillment, invoicing, and cash application; and how billing/rev-rec configuration connects to each step.
• Familiarity with lease/equipment-financing systems (e.g., NetLessor/NetGain).
• Background in manufacturing, supply chain, or inventory-heavy business environments (BOMs, WIP, production transactions).
• Understanding of NetSuite integrations and middleware platforms.
• Experience with FP&A or planning-and-budgeting systems (e.g., NetSuite Planning & Budgeting, Adaptive Planning, Vena).
• Experience with change management, process improvement, or operational excellence initiatives.
• NetSuite SuiteFoundation, Administrator, or similar certification.
• Experience with NetSuite Field Service Management (FSM) and/or Warehouse Management System (WMS) modules.

Additional Details

Background Check All candidates are subject to a background check.

Location + Travel The role is Utah-based remote with on-site work as needed in GigaOne and/or South Salt Lake Headquarters Warehouse (air-conditioned). May require occasional onsite work in our Springville R&D warehouse (air-conditioned and non air-conditioned).

Schedule Full-Time, Salaried

Compensation $90,000 - $115,000 (Note: We have the flexibility to hire at different levels, which may impact the corresponding pay range.)

Work Authorization Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.

Physical Requirements

• Regularly operates a computer and other peripheral office equipment such as a printer or mouse.
• When on the production floor, required to don personal protective equipment to include, but not limited to ear protection, gloves, eye protection and/or safety helmet.
• When on the production floor, ability to observe, detect and respond to audible and visual machine malfunction warnings.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Our Perks & Benefits

Benefits eligibility is based on employment status.

Financial

• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan
• Torus paid life and AD&D Insurance with options to purchase additional coverage
• Voluntary short- and long-term disability insurance

Health & Wellness

• Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
• Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.

Time Off

• Unlimited discretionary PTO or 10 days annual PTO
• 10 paid company holidays
• Waiting period-free 100% paid parental leave

Culture & Community

• Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
• Team members receive Torus branded gear
• Peer Recognition Program
• Fully stocked break rooms with free snacks and drinks. Because great work deserves great fuel.

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Torus participates in E-Verify. Once you accept a job offer, we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization.