
Billing & Payments Manager
Good Energy
Company Overview
Good Energy
Chippenham, Reino Unido
1999
Business Model
Energia Renovável
Good Energy é uma fornecedora de energia renovável que se concentra na geração e fornecimento de eletricidade proveniente de fontes sustentáveis, como solar e eólica. A empresa também investe em projetos de energia renovável e promove a eficiência energética.
Os fluxos de receita da Good Energy vêm principalmente da venda de eletricidade renovável para consumidores residenciais e comerciais. Além disso, a empresa também gera receita através de investimentos em projetos de energia renovável e serviços relacionados.
Locations & Geography
A Good Energy opera principalmente no Reino Unido, onde está localizada sua sede em Chippenham. A empresa se destaca por seu compromisso com a energia renovável e tem uma presença significativa em todo o território britânico.
Company Culture
A missão da Good Energy é fornecer energia 100% renovável e ajudar os clientes a reduzir sua pegada de carbono. Eles valorizam a transparência, a sustentabilidade e a inovação em suas operações.
A cultura de trabalho na Good Energy é colaborativa e inclusiva, promovendo um ambiente onde os funcionários são incentivados a compartilhar ideias e contribuir para a missão da empresa. A empresa também valoriza o equilíbrio entre vida profissional e pessoal.
A Good Energy investe no desenvolvimento de seus funcionários, oferecendo programas de treinamento e oportunidades de crescimento profissional. Eles acreditam que o desenvolvimento contínuo é essencial para o sucesso da empresa e de seus colaboradores.
Contact Information
Última atualização em 2025-03-27 | Relatar um problema
Job Description
We have an exciting opportunity for a driven and experienced, Billing & Payments Manager to join our growing team, reporting directly to our Head of Revenue Assurance. In this role you'll take strategic ownership of all billing and payment activity, from issuing more than £200m in invoices each year to managing the full Direct Debit lifecycle. You'll lead a team of around 10, consisting of Billing and Payments specialists, ensuring our customers are billed accurately, payments are allocated correctly, and our processes are efficient, compliant, and future-ready.
Responsibilities
- Customer invoice oversight: Take full accountability for the accuracy and timeliness of all customer invoices, over £200m annually, across domestic, SME, and I&C segments, including management of exceptions and errors to prevent unbilled revenue.
- Non-energy charges: Analyse and deliver non-energy charges, including volume tolerance, non-commodity charges, and reconciliations, ensuring accurate pass-through charges and timely application to customer invoices.
- Key account management & strategic alignment: Collaborate with Business Account Managers to maintain the health of critical key accounts, ensuring strategic alignment, monthly reporting, and resource allocation to drive essential actions and revenue delivery.
- Billing quality: Drive high billing accuracy by monitoring and analysing data, identifying process inefficiencies, ensuring correct VAT application, reducing exposure to regulatory schemes like GSOP, and aligning billing with settlement performance.
- Back billing: Ownership of the application of back-billing and of key preventative actions that reduce eligibility across the customer base, working in alignment with other critical teams such as Industry Operations and Smart to improve processes and reporting.
- Direct Debit management: Own the full Direct Debit lifecycle, ensuring timely BACS processing, robust recovery for failed payments, maintaining healthy balance through increasing or decreasing payments, and compliance with DD Guarantee and all regulatory requirements.
- Payment allocation: Manage accurate and timely payment allocation, ensuring invoices match payments, suspense accounts are controlled, and Billing, Collections, and Allocations remain closely aligned.
- Leadership: Lead a team of 10, across Billing and Payments, overseeing daily priorities, fostering cohesion, developing talent, managing performance, and driving recruitment aligned with business and individual goals.
What you'll need to succeed
We're looking for and experienced Billing & Payments Manager, who thrives when working in a fast paced environment. With a sharp eye for process improvements and problem-solving, you'll be comfortable setting the strategy while also rolling up your sleeves when needed.
Essentials
- Experience leading billing and payment processes ideally in Energy
- Strong analytical skills and the ability to spot trends, risks, and opportunities in data.
- Knowledge of regulatory requirements in billing and payments (e.g. VAT, Direct Debit Guarantee, GSOP).
- A collaborative approach, able to build strong working relationships with Finance, Operations, and Account Management teams.
- Proven people leadership skills, with experience managing, developing, and motivating a team.
- A continuous improvement mindset, you're always looking for smarter, more efficient ways of working.
Above all, you'll be motivated by creating processes customers can trust, and helping Good Energy deliver on its mission for a greener future.
Benefits you can rely on
- Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs. - 📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.
- 🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- 🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.
- 💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
Our Commitment
We're a Committed Member of Inclusive Employers and value people's differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
Where are we?
Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.
We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.
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Sobre a função
4 outubro 2025
Tempo Integral
Empresa
4 outubro 2025
Híbrido
- Chippenham, Reino Unido
Experienced
UTC+01:00
Candidate-se agora
O emprego expirou?Por favor, informe a Good Energy que encontrou este emprego no Rejobs. Isso vai ajudar-nos a crescer e a levar mais pessoas a trabalhar com energia renovável!
Como está ligado
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