Building Operations Lead

Job Description

The Building Operations Lead role acts as the first point of contact for FM governance, ensuring operational needs are met across Health, Safety and Compliance.

The Building Operations Lead will coordinate the activities in the regions working with the regional managers to ensure the overall delivery of Facilities Management (FM) in regard to compliance and performance is consistently applied across the estate. This role consolidates responsibility for monitoring compliance, tracking key performance indicators (KPIs), supporting budget management, and coordinating Health & Safety and Environmental actions and auditing.

The post holder will provide assurance reporting to leadership and drive continuous improvement in FM processes and standards through constant reviewing and refreshing of policies / processes aligned with statutory/legal requirement and business standard expectations.

What you'll be doing

• Analyse, monitor and report on FM Compliance against KPIs across all operational areas to ensure adherence with both statutory/legislative requirements and business service expectations
• Establish and maintain Building Operations internal audit program in support of wider SP Business external Audit program to ensure all Safety, Health, Environmental and Quality (SHEQ) requirements are being met
• Develop and implement building operations procedures on H&S Management, SSoW monitoring and assurance programme for work activities in corporate buildings and as part of support to wider estate
• Support Building Operations budget management, planning, and optimization for FM activities coordinating with RMs to ensure overall budgets are managed
• Develop risk assessments, emergency procedures and ownership of SHE Actions where they impact UK FM delivery
• Support RMs in developing risk assessments, emergency procedures and close out of any SHEQ Actions associated with their areas
• Develop and implement business continuity plans and incident response strategies for FM operations across UK estate and act as SME in incident response for GSUK to ensure Business Continuity management is successfully implemented
• Liaise with internal stakeholders and external agencies to support compliance and operational excellence
• Maintain documentation and records for FM activities, audits, and compliance checks
• Support RMs in resolving local FM contract performance issues
• Drive continuous improvement initiatives in FM processes, standards, and service delivery

What you'll bring

• Proven experience in FM compliance, performance management, and operational oversight
• In-depth understanding of Health & Safety, Environmental management, and risk assessment
• Strong knowledge of FM processes, standards, and regulatory requirements
• Demonstrated ability to analyse data, track KPIs, and provide assurance reporting
• Experience in budget management and financial control for FM activities
• Excellent stakeholder management, influencing, and negotiation skills
• First-class communication, report writing, and presentation skills
• Experience in managing service providers, contractors, and outsourced FM teams
• Track record of driving continuous improvement and operational excellence

Special Requirements

• Flexibility to work out with normal working hours to support FM activities and incident response
• Flexibility to work across multiple locations as required
• Member of Building operations on-call team
• Full UK driving license

Minimum Criteria

• Educated to degree level or equivalent experience
• Strong management, influence, and interpersonal skills, with proven ability to communicate effectively at all levels
• Strong Health, Safety background with auditing experience

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.