Analista de Performance

Job Description

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

AGL is seeking a Performance Analyst to join the Operational Services and Optimisation team for a 12-month contract. In this role, you will support the delivery of key Customer Market Operations objectives across onshore and offshore teams. Working across a range of projects, you'll lead transition activities, coordinate communications and training, document processes, and manage remediation initiatives.

You will assess the operational impacts of project implementations, including changes to existing workflows and the creation of new back-office processes. The role also supports the ongoing success of digital customer channels, including Instant Messaging and Webchat, requiring strong analytical skills and a customer-focused mindset.

By proactively identifying project impacts and improvement opportunities, you'll help drive operational efficiency, enhance customer experiences, and reduce cost to serve.

What you'll be doing

• Perform a range of data aggregation, data transformation, and insights, including documentation of procedures for data extract, cleansing and reporting including any underlying assumptions and methodologies to enable repeatable processes for data analysis
• Investigate data quality issues and take appropriate action to notify suppliers and other business areas for correction of source data.
• Ensure our reporting is up-to-date at all times including reviewing the Task-LOB allocations within workflow including ageing SLA's to ensure that the workflow depict an accurate picture of ageing data.
• Prepare and maintain management reports, data validation, data analysis, and data visualisation tasks using analytical tools.
• To be a primary point of contact within the Operational Services & Optimisation structure for all webchat and digital related queries including resourcing, reporting and analytics.

What you'll bring

• Demonstrated experience with ETL, Data Warehousing & Data Analysis.
• Experience working with SQL, Power BI, Python specially in database object design, query optimisation and stored procedures.
• Strong analytical and conceptual skills with the ability to provide valuable foresight from data in a timely fashion.
• Ability to build, collate and present meaningful reports (as directed) at a strategic management level and at an operational level.

If you are interested in this role or have any further questions, please submit your application or reach out to me directly.

At AGL, we offer a wide range of benefits including

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL's share purchase plan and insurance deals.

Benefits may change over time and vary based on role type and location

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.