Suporte Técnico Executivo, Service Desk de TI

Invenergy is North America's largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that includes natural gas, solar, land-based wind, energy storage, transmission, and domestic manufacturing. Headquartered in Chicago, we develop, own, and operate large scale projects that power communities and support the energy future.

This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.

Job Description

The primary objective for the Executive IT Support Specialist provides high-touch, white-glove technical support to senior leadership and executive stakeholders. This role is responsible for delivering rapid, discreet, and highly personalized IT support across corporate and personal technology environments, including after-hours and priority response situations.

Beyond the Executive IT Support function, you will work with the rest of our service desk team to support our 2000+ employees and 120+ site locations.

The ideal candidate combines deep technical expertise with exceptional communication skills, professionalism, and a proactive service mindset.

Key Responsibilities

Executive Support (VIP / White-Glove Service)

• Provide dedicated, concierge-level IT support to executives and senior leadership
• Serve as the primary point of contact for all executive technology needs
• Anticipate and proactively resolve issues before they impact productivity
• Maintain confidentiality and discretion in all interactions

Technical Support & Incident Resolution

• Troubleshoot and resolve hardware, software, network, and application issues across:
  • Windows and macOS devices
  • Mobile devices (iOS/Android)
  • Collaboration tools (Microsoft 365, Teams, etc.)
• Provide rapid response to high-priority incidents impacting executives
• Coordinate with internal IT teams (network, security, infrastructure) for escalations
• Ensure minimal downtime and seamless user experience
• Occasional personal device and home office support may be requested.
• Offer guidance on secure usage of personal technology and data protection best practices
• Provide real-time troubleshooting during meetings when needed

After-Hours & On-Call Support

• Provide off-hours, on-call, and emergency support for executive needs
• Respond to urgent issues outside of standard business hours, including evenings, weekends, and travel scenarios
• Ensure continuity of service during critical business events, travel, and presentations

Technology Setup & Lifecycle Management

• Prepare and configure executive devices (laptops, mobile devices, peripherals)
• Manage device refreshes, upgrades, and secure decommissioning
• Ensure seamless onboarding/offboarding of executive team members

Documentation & Continuous Improvement

• Maintain detailed documentation of executive environments and preferences
• Develop and refine support processes specific to executive services
• Identify opportunities to improve service quality, responsiveness, and user experience

Required Qualifications

• 4+ years of IT support experience, with at least 2 years supporting executives or VIP users preferred
• Bachelor's Degree in an information technology related field or demonstrated comparable experience
• Eligible to work in the United States without the need for employer visa sponsorship now or in the future

Strong expertise in

• Mobile device management (Intune or similar)
• Proven ability to handle high-pressure, time-sensitive situations
• Microsoft 365 ecosystem
• Windows and macOS operating systems

Base Pay

$88,000.00 - $108,000.00 USD Annual
Bonus: 20% - 30%

The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.

In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.

Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.

Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.