Operations Manager, Field Service

Our mission is to electrify the world's homes for healthy and sustainable living. Residential electrification is an extraordinary decarbonization opportunity - 145 million homes in the United States account for 20% of our climate emissions. But today electrification is painful - it's too complicated, time consuming, and expensive. So we're building a new experience for homeowners, contractors, and utilities. Zero bridges the gap between the digital and the physical with a frictionless experience that makes electrification fast, easy, and affordable. Join our team to build a world class consumer experience that just so happens to electrify America.

Zero Homes is hiring an Operations Manager for our HQ location in Denver. As the Operations Manager dedicated to Field Service, you will be responsible for managing and supporting a pipeline of heat pump and electrification service issues while prioritizing great customer experiences and installation quality improvement. If you are looking for a high-impact role at a high-growth climate company, are hyper-organized and love bringing structure to your environment, or just love heat pumps, apply to join our team!

Your Role & Your Impact

• You will take full ownership of building, managing and executing a service response plan for our pipeline of customers
• Your key focus will be on managing and triaging service issues with HVAC and related electrification installations, dispatching service contractors and providing diagnostic and troubleshooting support
• You will be responsible for managing and developing contractor relationships for our service offering
• You will track and maintain service documentation in order to continuously improve quality, by identifying recurring installation challenges and developing best practicesAs needed, you will conduct on-site walkthroughs of high-priority field issues to troubleshoot and dispatch technicians, or resolve minor field issues yourself (approximately 20% of the time)
• You will be a key contributor to developing and implementing long term service & maintenance offerings for new customers
• Overall, you will be instrumental in improving installation quality and customer experience of each project we install

What You Bring

• 5+ years as a heat pump service technician or in-field installer
• 2+ years of experience as an operations or service manager, with preferable team management experience
• In depth knowledge of heat pumps, controls and commissioning
• Experience in project management & delivering excellent customer serviceStrong ability to organize, prioritize, multitask and delegate
• Excellent communication - the ability to manage contractors and interact professionally with customers
• Energetic and self-driven, with a strong sense of self-ownership and follow throughProficiency in CRM tools, Field Service Tools, Microsoft Office, G-Suite
• You live within 50 miles of Denver, CO (or are willing to relocate with assistance).You are willing and able to travel to job sites and have a technical acumen to troubleshoot installation challenges.
• You are willing to remotely support urgent service calls on nights and weekends as needed

Compensation & Benefits

• Base Compensation: $100,000 - $125,000 USD
• Meaningful Equity
• ???? Medical and Vision
• ??????? Generous PTO + sick days
• ??????? Workstation stipend
• Industrial office space in Downtown Denver

Pay offered may vary depending on multiple individualized factors, including job-related knowledge, skills and experience. This role also includes meaningful equity compensation so successful candidates can participate in our company's accelerating growth.

Zero Homes is committed to creating an inclusive and accessible experience for all candidates. We encourage you to apply even if you believe that you do not meet all of the above criteria!