Solarteknisk specialist

Job Description

We're looking for a Solar PV Technical Specialist to join our team and provide expert technical support for customers with more complex Solar PV queries. You'll act as a specialist problem-solver, supporting customers, colleagues and delivery partners with accurate technical guidance, clear communication and strong ownership of cases through to resolution.

You'll manage and resolve complex Solar PV technical support tickets, using your knowledge of solar systems, inverters, monitoring platforms and installation standards to identify root causes and recommend the right next steps. Rather than taking general inbound calls, you'll work from a triaged queue of technical cases and contact customers through scheduled outbound callbacks, giving you time to review the issue properly before speaking with them.

Responsibilities

• Fault Investigation & Diagnosis: Investigate Solar PV system faults, performance concerns and monitoring issues.
• Technical Customer Communication - Provide clear, confident technical explanations to customers.
• Stakeholder Coordination - Liaise with installers, field teams, manufacturers and internal teams to progress cases.
• Case Documentation Management - Keep accurate case notes and ensure tickets are updated clearly.
• Technical Issue Analysis - Identify patterns in recurring technical issues and share insight with the wider team.
• Technical Process Improvement - Help improve technical processes, troubleshooting guides and customer support standards.
• Escalation Support - Support first-line teams by acting as an escalation point for complex Solar PV queries.

What you'll need to succeed

We're looking for someone with strong technical curiosity, excellent communication skills and a calm, methodical approach to problem-solving. You'll likely have experience in Solar PV, renewables, electrical systems, technical customer support or field service coordination.

Essentials

• A good understanding of Solar PV systems and common technical issues.
• Confidence interpreting technical information and troubleshooting faults.
• Strong written and verbal communication skills.
• The ability to explain technical problems in a simple, customer-friendly way.
• Excellent attention to detail and case ownership.
• A structured approach to managing tickets and callbacks.
• The ability to work well with internal teams, installers and external partners.

Desirable

• Experience with inverters, monitoring portals, battery storage or MCS standards.
• Background in electrical fault finding or renewable energy customer support.

Your base of Operations: Office, warehouse, and beyond

Our head office is in Chippenham, Wiltshire, with additional offices and warehouses in Lincoln, Ringwood (Hampshire), and Kent. For this role, we're looking for candidates based in the Ringwood, Hampshire area. The position will involve some travel, including occasional overnight stays.

Our working hours are 40 a week, Monday - Friday.

Benefits you can rely on

🌞 Holiday: 25 days holiday and bank holidays, rising to 29 with long service recognition. Plus a gifted day off for your birthday and the option to buy more twice a year.

🎁 Annual bonus: bonus scheme to recognise and reward your hard work.

🛌 Stay away: £50 a night stay away bonus, as well as a £25 day food allowance when staying away.

✅ Life assurance: 6% cash lump sum for your family or next of kin - giving you peace of mind.

🚚 Company van: with fuel card for business use for electricians and team leaders. For roofers and trainees, travel provided from office hub to different sites.

🦺 Fully provided uniform and PPE.

🛠 Fully provided tools.

💪 Discounted gym membership.

🩺 Health: Employer funded Health Cash Plan, being able to claim back on expenses such as prescriptions, massages, dentist etc.

🌞 Savings: Discounts across our services and products, including renewable energy, solar panels, battery storage and heat pumps.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.