Salgs- og kundekontoadministrator

Job Description

The Sales Account Manager will manage and grow GreenLancer's relationships with our new and existing solar installer customers. This will be accomplished by providing a high level of customer support over the phone and through the GreenLancer web application. Candidates should be familiar with the solar industry and preferably have a passion for renewable energies. They will support current customers and identify opportunities to grow existing business. The goal is to give a high level of customer support so clients are happy with their experience.

Responsibilities

• Manage assigned solar installer accounts to meet or exceed sales goals.
• Provide unparalleled customer service and support in order to yield a high level of customer satisfaction.
• Answer customer inbound Calls, Quotes, Comments (CQC) on the GreenLancer platform 9-5pm in your local time zone.
• Respond to Customer inquiries, return voicemails
• Direct calls and inquiries to appropriate stakeholders
• Interact and help manage the GreenLancer Customer relationship management system (CRM).
• Grow existing customer accounts, identify and engage new installers.
• Identify, research, and resolve partner issues using analytical skills and Sharpspring Client Relationship Management (CRM).
• Identify new solar installers that can use GreenLancer's solutions.
• Onboard and train solar installers how to best leverage GreenLancer's solutions.
• From time to time, attend industry trade shows and conferences.
• Travel to customer accounts in-person as permitted.

Qualifications

• Bachelor's degree with some quantitative studies Business, Marketing, or Finance preferred.
• 5+ years of experience in sales, account management, or related role.
• 2+ years of routine use of Excel for analysis, and graphically communicating insights regarding data.
• CRM software experience preferred.
• Dynamic communicator who easily creates relationships with outside partners to effectively influence behavior.
• Experience in residential solar sales, insurance sales, and home improvement sales are highly desirable.
• Ability to make insightful and relevant recommendations based on findings from data analytics; capable to gain command of data regarding assigned partners and workflow.
• Team player that behaves ethically, with highest degree of integrity at all times.
• Very strong organizational and communication (both verbal and written) skills.
• Strong computer skills; including Microsoft, Office Suite.
• Ability to adapt and work in an open, fast-paced, collaborative environment.
• Highly positive energy and can-do personality

Benefits

• Flexible Paid Time Off: Take the time you need for vacation, illness, bereavement or family time to support work-life balance
• Flexible & Hybrid Work Options: We encourage in-office collaboration at our modern downtown space, but also support hybrid arrangements and flexible scheduling, based on your role and coordinated with your team.
• Comprehensive Health Coverage: Includes medical, dental, and vision insurance to support your overall well-being.
• Paid & Voluntary Life Insurance: Includes 100% employer-paid Life and AD&D coverage, with additional supplemental options available for you, your spouse, and your children.
• Performance-Driven Rewards: In addition to base salary, nearly all teams participate in bonus programs that recognize and reward strong performance.
• Top-tier Equipment: We provide a laptop and other role-specific tools to help you work comfortably and efficiently.

Work Authorization Requirement

Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time.