Regional Service Engineer

Position Overview

To support our rapid expansion, we're looking for an exceptional Regional Service Engineer (RSE) to manage a team of Field Service Engineers (FSE) as well as our technical operations at the regional level. As an RSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy uptime at our hubs. This role requires significant travel within Nigeria, as Jaza is expanding and building hubs across the South-West states, with hubs currently located in Edo State. This position entails directing field service engineers in ensuring energy uptime, optimizing system performance, troubleshooting, and repairing technical issues. Additionally, the role involves actively contributing to continuous improvement through thorough data analysis, reporting, and collaborative efforts. The ideal candidate is someone with a strong technical/engineering leadership background, capable of leading and supervising a dynamic team and working in a fast-paced environment.

• Oversee the FSEs in executing the setup of new hubs, ensuring seamless connectivity, and conducting regular maintenance on hub energy systems.
• This role involves reporting directly to the Technical Manager to ensure efficient coordination and adherence to technical protocols.
• Lead and coach FSEs on the best practices through regular training and professional development initiatives.
• Regularly review reports submitted by the FSEs, on hub energy performance and other technical issues.
• Collate monthly reports and share them with the management team
• Collaborate with Jaza Stars, Regional Coordinators (RCs), Network Operations Centre (NOC) data team and FSEs to diagnose and resolve technical challenges.
• Prepare and share monthly performance review reports on Power availability.

What we offer

• Be part of the most exciting growth phase of a company.
• Work with great teammates in an international environment. Our team is spread across the USA, Canada, China, Tanzania, and Nigeria. You'll regularly interact with our CTO, Director of Operations, and Technical Managers.
• Gain hands-on experience. Although we are a startup, we don't expect you to just figure it out alone. You'll be given lots of responsibility but also lots of support to help you succeed.
• We offer health insurance coverage, paid annual vacation & sick leave, as well as airtime, data & transport allowance.

Must have skills

• Solar Installation and Maintenance
• Electrical design, Installation and Maintenance

Qualifications

• Strong proven expertise in and a deep understanding of energy and solar systems. We are not particular about any educational background and are more concerned with how much hands-on experience you have.
• Minimum of 6 years of technical/engineering leadership experience within the telecommunications/energy industry or other related industries.
• Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges.
• Strong commitment to safety and compliance with HSE standards.
• Proficiency with data analysis tools and reporting software including MS Office suite.
• Ability to work independently and effectively in a team environment.