Compliance Analyst (m/w/d)

Job Description

We have an exciting opportunity for a proactive, data driven Compliance Analyst to join our growing team. You'll play a key role in ensuring the business meets its regulatory, governance, and compliance obligations.

This dynamic role spans energy regulation, information and operational governance, quality assurance, and second-line assurance activity. You'll work closely with teams across the business, using BI tools and data-led insight to provide assurance, identify risks, and drive continuous improvement.

Key Responsibilities

• Quality Assurance & Frameworks: Carry out regular quality and compliance reviews across operations (including telephony, email, customer journeys, and higher-risk regulated processes) to ensure alignment with policies and regulations, while supporting the development and maintenance of QA frameworks aligned with Good Energy's risk operating model.
• Compliance & Second-Line Testing: Conduct second line-of-defence testing across the business to support ongoing compliance with regulatory and legal obligations, including relevant supply licence conditions, industry codes, and internal policy requirements.
• BI Dashboards & Data Integrity: Develop, maintain, and use BI tools (such as Power BI) to build dashboards and data exception reporting that clearly visualise compliance metrics, KPIs, trends, data integrity issues, and areas requiring further review.
• Performance Improvement & Process Mapping: Measure performance, document current and future process flows to support risk identification and control design, and recommend practical improvements to processes, controls, reporting, training, and colleague guidance.
• Control Validation & Innovation: Design and deliver enduring, proportionate control validation checks, leveraging automation and AI where appropriate, to identify non-compliance, control weaknesses, and improvement opportunities.
• Stakeholder Communication & Reporting: Communicate findings clearly to stakeholders, including control failures, non-compliances, trends, root causes, and recommended corrective actions, while assisting with internal investigations through data gathering, analysis, evidence review, and reporting.
• Regulatory Coordination & Data Protection: Support the coordination of Requests for Information (RFIs) and regular external reporting requirements alongside internal data stewards, and assist with data protection compliance (breach investigations, Data Protection Impact Assessments, and general enquiries).

What you'll need to succeed

We're seeking an analytical, collaborative individual who can build strong working relationships across the business while delivering independent second-line oversight. You can turn complex data, risks, and findings into clear, straightforward recommendations that drive practical improvements.

You'll be comfortable using BI tools such as Power BI to track metrics, spot trends, and uncover control gaps with a curious mind for how automation and AI can streamline testing. Motivated and comfortable working under your own initiative, you'll take the lead on embedding robust governance and compliance practices, supported by a collaborative team.

Essentials

• Excellent written and verbal communication skills, with the ability to present findings, recommendations, and guidance clearly to varied audiences.
• Strong problem-solving and analytical skills, with the ability to identify, analyse, and explain data quality, process, and compliance issues.
• Proven experience in quality assurance, control testing, compliance monitoring, data analysis, or assurance activity.
• Sound understanding of BI tools (such as Power BI) and experience with data exception reporting.
• Strong interpersonal and stakeholder management skills, with the ability to collaborate effectively across operational and support teams.
• Ability to work independently, manage competing priorities, and adapt to shifting business needs.
• A genuine interest in regulation, compliance, risk management, and continuous improvement.

Desirables

• Experience working in a risk, compliance, quality assurance, or second-line assurance function supporting a range of disciplines.
• Knowledge of Ofgem supply licence conditions, relevant law, and industry code agreements for energy supply.
• Awareness or experience of working within a Three Lines of Defence framework, particularly in a second-line capacity to provide assurance over risk management and control effectiveness.
• Understanding of data protection regulations, including UK GDPR and the Data Protection Act 2018.
• Experience in process analysis or process design to understand risks and inform control design.
• Previous experience working in the energy sector or a similarly regulated environment.

Hybrid working explained: When and where you'll be in the office

Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office once a month / once a quarter, based on location.

We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.

The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.

Benefits you can rely on

Great allowances for hybrid working:

• 🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
• 🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.

🎁 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.