Zonal Sales Manager - Field Sales (B2C)

Role Overview

As a Zonal Sales Manager, you will own the business performance of your assigned zone-overseeing multiple cities, sales teams, and field operations. You will lead from the front, driving aggressive revenue growth, developing local teams, and ensuring world-class customer experience across the zone.

Key Responsibilities

🔹 1. Business Strategy & Sales Leadership

• Drive the sales strategy, planning, and execution across multiple cities in the zone.
• Own revenue targets and sales KPIs (lead conversions, activation pace, team productivity).
• Identify regional business opportunities and spearhead market penetration strategies.
• Create and oversee city-specific sales plans aligned with company growth objectives.

🔹 2. Team Building & People Management

• Recruit, onboard, and mentor a team of City Managers, Team Leaders, and Field Sales Consultants.
• Foster a high-performance sales culture built on ownership, hustle, and customer-first thinking.
• Drive productivity through regular training, on-ground coaching, and performance reviews.
• Align the team to org goals through daily huddles, weekly business reviews, and individual development plans.

🔹 3. Customer Experience & Fulfillment Coordination

• Take end-to-end ownership of customer journey-from lead capture to post-installation.
• Coordinate with internal stakeholders (logistics, engineering, finance, customer support) to ensure seamless execution.
• Track delivery timelines and address escalations to maintain customer delight and NPS.
• Implement processes for collecting feedback and improving service delivery.

🔹 4. Channel Expansion & Marketing Support

• Open new cities and local partnerships to expand SolarSquare's footprint in the region.
• Identify and activate high-impact offline marketing channels like housing societies, exhibitions, and local influencers.
• Work with the marketing team to localize campaigns and improve lead inflow.

🔹 5. Operational Efficiency & Reporting

• Ensure efficient use of CRM tools, dashboards, and reporting formats to monitor performance.
• Set up governance structures like weekly reviews, field audits, and SOP compliance.
• Track sales funnel metrics and plug leakages to optimize cost per acquisition.

Qualifications & Skills

Must-Have

• Minimum 2 years of team handling experience (managing at least 8-10 direct or indirect team members).
• 5+ years of total experience in B2C field sales-preferably in solar, telecom, consumer durables, or mobility.
• Strong P&L understanding and business judgment to run your zone like a mini-startup.
• Excellent interpersonal, communication, and stakeholder management skills.
• Willingness to travel extensively across cities in the assigned zone.
• Age Limit up to 32 years

Good-to-Have

• Experience in a fast-paced startup or early-stage growth environment.
• Prior exposure to green energy, real estate, or capital goods industries.
• Ability to use CRM tools, Excel, and dashboards to drive decisions.