Operations Coordinator (m/w/d)

Job Description

The Regional Operations Coordinator plays a critical role in supporting sales leadership by driving operational efficiency and ensuring smooth project progression through the pipeline. This role serves as a strategic partner to both operations and sales leaders, facilitating weekly regional meetings, producing pipeline reviews and analysis, and resolving project-related inquiries with speed and precision.

Key responsibilities include diagnosing operational challenges, implementing effective solutions, and coordinating process improvements across departments. Areas of focus may include project scope, financing, documentation, permitting, inspections, and other key milestones. The coordinator must possess a deep understanding of Freedom's sales and installation processes and be adept at identifying and eliminating barriers that could delay project timelines.

Success in this role requires a solutions-oriented mindset, strong analytical skills, and exceptional attention to detail. The Regional Operations Coordinator reports directly to the Director of Operations and is expected to foster collaboration across teams to ensure projects remain on track and align with company goals.

Essential Job Duties and Responsibilities

• Triage complex projects, create practical solutions, initiate proper action, and follow through to ensure project progression
• Help identify trends within the installation process that negatively impact project realization and velocity and present findings to operations and sales teams
• Proactively communicate pertinent project updates with Operations Leaders and Sales.
• Participate in daily meetings, discussions and other activities as required to support the team and improve the quality of the operation
• Review Scope of Work for residential solar projects
• Collect project documents, resolve tickets, and call sales representatives as required to ensure project progression
• Build rapport with assigned sales managers, sales administrators and sales representatives to improve realization rates
• Comprehend complicated design requirements and understand necessary equipment changes based on those requirements
• Demonstrate basic to advanced understanding of Aurora design platform to initiate design changes
• Learn to answer and action a variety of process and project-specific questions
• Become familiar with project requirements based on region, utilities, AHJ's, and finance partners
• Become proficient in LIGHTSPEED, Freedom's custom-built CRM
• Lead regional team meetings, discussions and other activities as required to support the team and improve the quality of the operation
• Answer inbound calls from sales representatives, providing support and resolving inquiries efficiently.
• Perform other assigned duties

Qualification Requirements

Education & Certifications:

• High School Graduate, GED or equivalent

Experience:

• 3+ years of solar sales support experience required
• 3+ years of customer service experience required

Knowledge, Skills & Abilities:

• Ability to work a rotating schedule- including early mornings and late evenings.
• Must be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.)
• Ability to communicate clearly and concisely in a professional and effective manner, both verbally and written
• Develop and maintain cooperative, effective working relationships with others
• Basic clerical and typing skills.
• Ability to actively listen and comprehend callers' requests and assist with any questions
• Must be able to communicate clearly and in a positive demeanor on the phone
• Ability to multitask
• Computer literate and typing skills of at least 35 words per minute
• Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high-level environment

Special Skills & Training:

• Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations
• Ability to work with frequent interruptions
• Demonstrates a sense of urgency and ability to meet deadlines
• Must be highly organized and able to multitask on several projects at a time
• Strong client-facing and teamwork skills

Physical Demands and Abilities

• Regularly spend long hours sitting and using office equipment and computers
• Regularly move from sitting to standing positions effortlessly
• Regularly spend long hours in intense concentration reviewing and entering financial information into a computer
• Regularly use hands and fingers to handle, control or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently work on projects that require deadlines
• Frequently bend to file and maintain files
• Occasionally lift 5-10 pounds

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Employees of Freedom Forever must submit to a criminal history check, MVR check and a 9-panel drug screen that includes the following: Amphetamines, Cocaine Metabolites, Opiates, Phencyclidine (PCP), Barbiturates, Benzodiazepines, Methadone, Methaqualone, Propoxyphene.

Must Be in office Not seeking remote employees