IT Service Desk Technician
SOLV Energy, LLC
Company Overview
SOLV Energy, LLC
San Diego, CA, United States
2014
Business Model
Renewable Energy
SOLV Energy specializes in the development, engineering, procurement, and construction of solar energy projects. They focus on utility-scale solar installations, providing comprehensive services from project inception to completion.
The company generates revenue primarily through contracts for solar project development and construction services. They also engage in operations and maintenance services for solar facilities, contributing to their overall revenue model.
Locations & Geography
SOLV Energy operates primarily in the United States, with a strong presence in California, Texas, Arizona, and Nevada. Their projects span across various states, reflecting their commitment to expanding renewable energy solutions nationwide.
Company Culture
Their mission is to accelerate the transition to renewable energy through innovative solar solutions. They value sustainability, integrity, and collaboration, striving to create a positive impact on the environment and communities.
SOLV Energy fosters a dynamic and inclusive work environment that encourages teamwork and professional growth. They prioritize employee well-being and promote a culture of safety and respect.
The company invests in employee development through training programs and career advancement opportunities. They believe in empowering their workforce with the skills and knowledge necessary to excel in the renewable energy sector.
Activities & Projects
SOLV Energy is currently involved in several large-scale solar projects across the United States, including utility-scale solar farms that contribute significantly to local energy grids. Their projects are designed to enhance energy efficiency and sustainability.
The company is committed to innovation in solar technology, exploring advanced solutions to improve energy generation and storage. They are actively researching new methodologies to enhance the efficiency of solar installations.
SOLV Energy implements sustainable practices in all their projects, focusing on minimizing environmental impact. They prioritize the use of eco-friendly materials and technologies to support their commitment to renewable energy.
Career Opportunities
Typical job openings at SOLV Energy include positions in project management, engineering, and field operations. They seek individuals who are passionate about renewable energy and have a strong commitment to safety and quality.
The company offers a competitive benefits package that includes health insurance, retirement plans, and opportunities for professional development. They also provide a supportive work environment that values employee contributions.
Contact Information
Last updated on 2025-03-27 | Report an issue
Job Description
The IT Service Desk Technician will be responsible for supporting the functions of the SOLV IT Service Desk while providing excellent customer service to all service desk users. Effectively supports the day-to-day needs of our organization, employees, and company leaders.
This role is based full-time in our office in Edison, NJ. Specific location details and expectations will be discussed during the interview process.
Position Responsibilities and Duties
- Provide excellent customer service and technical support through voice, Teams chat, email and ticketing system.
- Support end users by troubleshooting, recreating user errors and tracking incidents in FreshService
- Review, analyze, prioritize and resolve FreshService tickets while meeting all established SLAs. Route incoming tickets as needed to other IT teams for timely resolution.
- Escalate issues to higher tier support as needed in a timely manner with appropriate documentation
- Perform employee onboarding/offboarding including device prep, account creation, end user training, etc
- Perform technical support onsite and remotely as needed
- Collaborate with other internal and external IT teams for fixes and enhancements to SOLV Energy systems and applications
- Answer employee questions or facilitate resolutions regarding SOLV Energy technology systems. Work with other technology team members, subject matter experts in the company, and/or 3rd party vendors to get employee questions/issues resolved.
- Assist with the development of Service Desk processes, procedures, FAQs, etc., that will improve the service and support provided by the Service Desk team
- Perform duties as assigned
Minimum Skills or Experience Requirements
- 2+ years of professional experience in an IT support role and/or a combination of experience and equivalent education
- Experience managing tickets within a service desk solution
- Ability to provide excellent customer service in both oral and written format
- Ability to work in a team-oriented, collaborative environment
- Ability to maintain accurate documentation
- Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills
- Ability to absorb and retain information quickly
- Ability to follow procedures consistently and accurately
- Good organizational skills, with the ability to prioritize and coordinate work efforts
- Proficient in the use of Microsoft O365 tools and experienced in supporting these applications
- Energetic, enthusiastic, charismatic
- Entrepreneurial spirit
Benefits
Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company's 401(k) plan and are provided vacation, sick and holiday pay.
Compensation Range
$25.41 - $28.00
Pay Rate Type
Hourly
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About the role
December 2, 2025
Full Time
Company
December 2, 2025
On-site
USD 25–28 per hour
- Edison, United States
2+ years in IT support
UTC-05:00
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