IT Service Desk Technician
SOLV Energy, LLC
Company Overview
SOLV Energy, LLC
San Diego, CA, United States
2008
Approximately 800 employees (source: zoominfo.com). Revenue of $618.7 million in FY 2024 (source: zoominfo.com).
What They Do
SOLV Energy specializes in utility-scale solar power and energy storage, providing comprehensive services that encompass engineering, procurement, and construction (EPC) for solar photovoltaic (PV) and battery storage projects. Their operations also include ongoing maintenance (O&M) for active solar assets, high-voltage substation construction, and construction management. The company’s EPC services cover a wide range of activities, including site preparation, structural engineering, panel and inverter installation, electrical systems integration, and grid interconnection (source: zoominfo.com). SOLV Energy primarily targets utility-scale developers, independent power producers, and commercial and industrial clients who require large-scale deployments of 50 megawatts (MW) or greater per project, focusing on the U.S. market (source: american-securities.com). The company differentiates itself through its end-to-end project execution, leveraging its heritage from Swinerton construction to integrate general contracting expertise with specialized renewable technology.
Projects & Track Record
SOLV Energy has an impressive track record, having constructed over 18 gigawatts (GW) of solar capacity across 34 states as of 2024, while also providing O&M services for more than 15 GW of solar assets in North America (source: american-securities.com). The company is currently engaged in major projects that leverage its expanded capacity following the merger with CS Energy, focusing on utility-scale solar and storage in high-growth regions such as California, Texas, and the Southeast. This expansion is supported by a multi-GW development pipeline, indicating a robust future for the company (source: zoominfo.com). Key clients include leading solar developers and utilities, with formal partnerships established to enhance service delivery and project execution capabilities.
Recent Developments
In recent years, SOLV Energy has made significant strides, including a partnership with CS Energy announced in October 2024, aimed at broadening geographic capabilities and employee support, culminating in their business combination in 2024 (source: zoominfo.com). On January 15, 2025, the company acquired SDI Services, a foundation drilling firm, which enhances its project execution capabilities in renewables by adding skilled labor and equipment capacity (source: sdbj.com). Additionally, SOLV Energy launched its third annual PowerUp! Renewable Energy Scholarship on January 16, 2025, awarding $1,500 each to six U.S. high school seniors pursuing careers in energy, reflecting its commitment to workforce development (source: zoominfo.com).
Working There
SOLV Energy offers a variety of roles across multiple departments, including EPC project management, engineering (civil, electrical, structural), construction trades (electricians, drillers, laborers), O&M technicians, and high-voltage substation specialists. The company has grown from over 600 employees before 2020 to approximately 800 today, reflecting its national expansion efforts (source: zoominfo.com). Active hiring is taking place at its San Diego headquarters and project sites nationwide, particularly in California and states like Texas and New Jersey following the merger. The company culture emphasizes a "people first" mentality, fostering team growth and innovation, while also investing in corporate social responsibility programs and policy advocacy (source: solvenergy.com).
Contact
Last updated on 2025-12-26 | Report an issue
Job Description
The IT Service Desk Technician will be responsible for supporting the functions of the SOLV IT Service Desk while providing excellent customer service to all service desk users. Effectively supports the day-to-day needs of our organization, employees, and company leaders.
This role is based full-time in our office in Edison, NJ. Specific location details and expectations will be discussed during the interview process.
Position Responsibilities and Duties
- Provide excellent customer service and technical support through voice, Teams chat, email and ticketing system.
- Support end users by troubleshooting, recreating user errors and tracking incidents in FreshService
- Review, analyze, prioritize and resolve FreshService tickets while meeting all established SLAs. Route incoming tickets as needed to other IT teams for timely resolution.
- Escalate issues to higher tier support as needed in a timely manner with appropriate documentation
- Perform employee onboarding/offboarding including device prep, account creation, end user training, etc
- Perform technical support onsite and remotely as needed
- Collaborate with other internal and external IT teams for fixes and enhancements to SOLV Energy systems and applications
- Answer employee questions or facilitate resolutions regarding SOLV Energy technology systems. Work with other technology team members, subject matter experts in the company, and/or 3rd party vendors to get employee questions/issues resolved.
- Assist with the development of Service Desk processes, procedures, FAQs, etc., that will improve the service and support provided by the Service Desk team
- Perform duties as assigned
Minimum Skills or Experience Requirements
- 2+ years of professional experience in an IT support role and/or a combination of experience and equivalent education
- Experience managing tickets within a service desk solution
- Ability to provide excellent customer service in both oral and written format
- Ability to work in a team-oriented, collaborative environment
- Ability to maintain accurate documentation
- Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills
- Ability to absorb and retain information quickly
- Ability to follow procedures consistently and accurately
- Good organizational skills, with the ability to prioritize and coordinate work efforts
- Proficient in the use of Microsoft O365 tools and experienced in supporting these applications
- Energetic, enthusiastic, charismatic
- Entrepreneurial spirit
Benefits
Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company's 401(k) plan and are provided vacation, sick and holiday pay.
Compensation Range
$25.41 - $28.00
Pay Rate Type
Hourly
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About the role
December 2, 2025
Full Time
Company
January 9, 2026
On-site
USD 25–28 per hour
- Edison, United States
2+ years in IT support
UTC-05:00
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