Quality Assurance Manager

Job Description

The job holder will define and specify activities, processes and standards to fulfill the quality requirements for manufactured materials, components and products. He/she will continuously monitor the quality of products received, stored, dispatched to ensure all meet set and agreed standards so as to drive consistent product experience to the end customer across the Nigerian market.

R&Rs

Quality management: Sample and visually monitor quality of all import's products, Local manufacturing products, stocks in the trade, received, and ensure all products being dispatched meet the quality requirements and product labeling to comply with country specific quality standards. Analysis: Ensure to drive and guide primary analysis of customer return, field defects and ensure to deliver the analysis reports to Manufacturers for improvement. Follow-up for timely implementations of solutions. Weekly and monthly analysis report to Product Quality & engineering team. Lead and drive the solution for Non-product related & customer awareness related issues. Project Management: Track data, identify improvement projects and manage cross functional implementation to maintain and improve quality standards. Data Management: Set and Audit data accuracy in system and Ensure that Data input to system is accurate and complete for product failure rate analysis. Proactively and consistently highlighting any field failure and ensuring follow-up for timely actions and implementation of solutions. Auditing, monitoring, and determining the quality of local manufacturing processes and/or outputs against defined internal and regulatory standards. Auditing of Cross functional departments i.e. Service centers, ware-house, call centers, etc. to ensure that predefined protocols are being followed which leads to customer satisfaction. Training & Guidance: Training to teams across Nigeria, coaching & guidance to execute the quality improvement activities, special Quality drive execution and time to time Quality project execution. Safety: Ensure and coordinate all safety and quality standards are adhered to from the point of product storage and movement within the Warehouse, support with communication of and adherence with the company-wide safety awareness initiative ensuring a safe, productive work environment for all & respective in-house service/repair centers. Organizing for the disposal of unrepairable goods. Reports: Manage Weekly and monthly MRM (management review meeting) report for Nigeria. Report and troubleshoot manufacturing process deviations and defects in finished goods. Maintain the infrastructure and systems necessary to consistently ensure the timely delivery of quality products.

KPIs

Turnaround time (TAT)
Improve speed of Issue identification, timely and accurate data diagnosis, containment, & resolution.
Product Defect Rate improvement.
Auditing & Improvement
Carry out inspection and Analysis within specified time.
Gap analysis and Improvement plan
Meet all safety KPI.
Weekly and monthly QC reports Daily

Requirements

A degree in aTechnical related field (Electronics preferable) - a Diploma in Quality Control Management will be an added advantage.
Six Sigma, QualityGates, Quality tools andAudit certifications are desired.
Minimum of 4-5 years in a busy quality assurance and product development environment in a manufacturing set-up - Consumer electronics/HomeAppliances or SolarAppliances Preferable.
Well versed and deep understanding of quality management processes, and procedures.
Working knowledge of MS office application, well versed in presentations and had interacted with cross functional teams, Suppliers and Market.
Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.