Customer Service Advisor (m/w/d)

Become a Customer Service Advisor with Octopus Energy in Leicester, UK. Engage in meaningful conversations, solve customer issues, and provide end-to-end service. Enjoy perks like an EV salary sacrifice scheme and a cycle-to-work program. Join Octopus Energy as a Customer Service Advisor in Leicester, UK, where you'll engage in real conversations and solve customer issues without scripts. This role involves providing end-to-end service, ensuring customers receive the right help. Enjoy benefits like an EV salary sacrifice scheme, a cycle-to-work program, and a supportive team culture. If you’re passionate about customer service and making a difference, we want to hear from you!

Octopus Energy Leicester, United Kingdom On-site Full Time GBP 25k yearly UTC+00:00

Octopus Energy

Company Overview

Name

Octopus Energy, a subsidiary of Octopus Capital Limited, part of the Octopus Group

Headquarters

London, United Kingdom

Founded

2015

Size

Approximately 3,000 employees globally (source: linkedin.com). No public revenue figures for 2023 or later are disclosed, but it manages £7 billion in renewable assets and £6 billion in generation capacity powering four million homes (source: octopusenergy.com).

What They Do

Octopus Energy has rapidly evolved from a UK energy supplier into a global entity, offering a diverse range of services and products. The company focuses on technology-driven energy solutions, primarily through its Kraken Technologies platform, which utilizes machine learning for customer-centric automation and supply chain management. This platform is licensed to utilities such as EDF Energy and E.ON, supporting over 50 million accounts worldwide (source: octopusenergy.group). Their offerings include 100% renewable electricity tariffs, time-of-use plans, and EV concierge services, catering to residential households, businesses, and global utilities (source: octopusenergy.com). With a strong emphasis on integrating renewable energy sources, Octopus Energy targets customers who are EV owners, solar adopters, and smart home users, providing them with innovative solutions that promote savings through dynamic pricing (source: energydigital.com).

Projects & Track Record

Octopus Energy Generation manages a portfolio of 300 projects across eight countries, primarily focusing on solar and offshore wind energy. With £6 billion in assets, these projects power approximately four million homes, and the company has established a reputation for paying 100,000 UK households for solar exports, generating 1.2 billion kWh annually (source: octopusenergy.com). Notable projects include the acquisition of Zestec Renewable Energy in December 2022, which aimed to expand their renewable energy capabilities, and a carbon-neutral bid deal in Manchester targeting 2038 neutrality (source: wikipedia.org). The company is also actively involved in ongoing initiatives like KrakenFlex, which balances grid energy through the integration of EVs, batteries, and solar technology (source: octopusenergygeneration.com).

Recent Developments

In recent years, Octopus Energy has made significant strides in expanding its market presence. In September 2023, the company completed the acquisition of Shell Energy's UK and German household businesses, which increased its domestic and business customer base to 6.5 million, achieving a 22% market share in the UK by April 2024 (source: wikipedia.org). Additionally, the company announced plans to spin off Kraken Technologies in September 2025, a move aimed at scaling operations to over seven million UK customers and enhancing its energy transition technology (source: youtube.com). These developments underscore Octopus Energy's commitment to innovation and growth in the energy sector.

Working There

Octopus Energy offers a variety of roles across multiple departments, including retail supply, technology development, and renewable energy project management. The company actively hires at its London headquarters, as well as in Manchester, Newcastle, Rotherham, and Birmingham, with employee ratings on platforms like Indeed reflecting a positive workplace culture (3.9/5 in London, 4.2/5 in Manchester, and 5.0/5 in Rotherham) (source: indeed.com). The culture at Octopus Energy emphasizes customer centricity and long-term investment in both people and technology, fostering an environment where employees are encouraged to innovate and contribute to the company's mission of providing sustainable energy solutions (source: energydigital.com). While specific benefits such as salaries or health plans are not publicly detailed, the company is known for its commitment to low-cost service and scalable tech career growth opportunities across its international operations.

Contact

Website · Careers · LinkedIn

Last updated on 2026-01-02 | Report an issue

We're not here to read scripts or tick boxes. We're here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.

💜 Your team? The best bunch of people you've ever worked with-curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense; just a group of brilliant minds tackling challenges together.

⚡ It's not always easy - but it's worth it. We move fast. Things change. Just when you think you've nailed it-BOOM-something new to learn. But if you love a challenge and thrive in a fast-paced environment, we'll have your back every step of the way.

What you'll do

⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
💡 Solving problems like a pro. Whether it's a billing query, a meter issue, or a complex energy conundrum - you'll be on it, finding the best fix fast.
📞 End-to-end service. No endless transfers or passing the buck - you'll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
🧠 Thinking on your feet. No scripts, no robotic responses - just real conversations where you listen, understand, and deliver solutions that make sense.
❤️ Treat every customer with the care you'd give gran. We believe in warmth, kindness, and going the extra mile - because that's what good service looks like.
🌍 Making a difference. Whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact.

The types of people we would love to hear from are those that are...

⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better.
🧐 Ask questions and embrace change. Things move fast here - you'll love learning new things and rolling with the punches.
🤝 Have each other's backs. No egos, no lone rangers - just a team of brilliant people supporting each other to do their best.
🌱 Care about the planet. We're fighting climate change, and we want people who share our passion for a greener future.
💡 Spot problems and fix them. If something's not working, you'll be the first to figure out a better way - and make it happen
💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop - but you'll take it in stride, stay cool under pressure, and keep finding solutions.
🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you'll bring empathy, patience, and the right support every time.

What's in it for you? 👀💡

🚗 EV salary sacrifice - drive electric & save 💰
🚴 Cycle-to-work scheme
📈 Share options - own a little piece of the pie 🥧
🍏 Fully stocked kitchens - snacks = fuel = happiness
🎉 Weekly 'Family Dinner' catch-ups

Sound like your kind of place? We want to hear from you

A bit about the role:

Location - Central Leicester

Our need - Immediate starters

Salary - £24,600

Hours - Full Time

Our process usually takes up to 4 weeks, but we'll always do our best to flex around what works for you, this is what you can expect -

First Stage Interview - You'll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.

Prep Call - After your first interview, you'll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day.

Discovery Day - This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved.

Along the way, you'll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [email protected] and we'd love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!